Shop Reviews

HYSSES - Home Scent: A Haven for Scent Lovers Kitty and I stumbled upon HYSSES - Home Scent while walking back home from Vivocity. This charming little store is a haven for anyone who loves fragrance, and Kitty, being a huge fan of nice scents, was in her element! They have a wide selection of fragrance products, from essential oils to diffusers, candles, and more. Kitty was particularly impressed by the variety of essential oils, which she loves to use in her bag, wardrobe, and home. She ended up buying a few products, and I'm using one of their ginger-scented products myself—the Ginger Pepper Me essential oil! It's fantastic. I love using it when visitors come over. It creates such a welcoming and inviting atmosphere. Kitty purchased two 5/1600 SCENTED POUCH, BERGAMOT GERANIUM. She loves the fresh and floral scent of bergamot and geranium, and she's been using them to add a touch of fragrance to her home and wardrobe. We both love the strong, long-lasting scent of these products, and the price is very reasonable. The store is well-organized, and the staff are friendly and helpful. They're clearly passionate about fragrance and happy to help customers find the perfect scents for their needs. If you're looking for a place to explore the world of fragrance and find some unique scents for your home, HYSSES - Home Scent is definitely worth checking out. It's a great place to browse, discover new scents, and find the perfect fragrance for your personality.

Thanks to Liu Li's suggestion, on the 19th, I took my sis to Vivo City to buy two 1L home scent refills of lemongrass yuzu. I absolutely love this natural fragrance. Thank you for the recommendation! 🙏 …

Sales representative at Vivo was pretty awesome and ended up purchasing a Body Souffle Compromised Skin Rose Sandalwood approximately a month ago as a gift. Upon gifting, receiver realized that the sealed was opened and the lotion has leaked out of the tub (shown in picture). Contacted Hysses on a replacement because it seems like the product has been used/opened? Customer service promised to come back with a response but to no avail after 7 days. Chased Hysses and was informed that there isn’t anything that they can do - because their procedure of purchase includes checking upon payment; which is rightfully sold to which we did check I must admit. HOWEVER, the lid of tub wasn’t lifted at the point of cashiering - to check if the seal was broken?? Hysses reason’s of non action is because of the check upon purchase and other irrelevant reasons - then maybe Hysses should implement a rigorous check on opening EVERY container lid to prove that they did not in fact sell a tester or used products to consumer? Also maybe consider shrink wrapping your bottles and containers since Hysses pride on their high product quality as claimed. Their response was they checked all their products and none had such issue. Then maybe think about how this could honestly just be an isolated incident? 100 percent will not be patronizing Hysses again from all my family and friends.

Always love Hysses products and scent. Thank you Rowena. A beautiful outlet and she tends to every customer with a smile and dedication. Pleasant and great sharing of scent and products. Thank you Rowena and Team at Vivocity outlet.

Love the products. Service provided from Ma Rowena has been most enjoyable. She has been in Vivo outlet for 14 years. Do come by.

The massage is extremely good. I m repeated customer. Strongly recommended.bought Vivo city.

I have known this brand for more than 15 years. Their things are sometimes high-quality, sometimes there are failures. But what is the problem with shopping bags in Singapore branches? If the economic situation does not allow spending money on the production of expensive bags, let them be inexpensive ones like in Ikea. Purchases should be put in a bag by default, the customer should not beg for it.

Nicely laid-out and presented store, with men's range looking immaculate. I was acknowledged and greeted when I entered the store - A small guesture which is sometimes missed, but always a plus when it's sincere! I asked to try on a few items and staff seemed to disappear after that back to the counter. I had to go to the counter and tills a couple of times to ask for assistance with sizes. The taller gentlemen who helped me was good and professional but was a bit curt. He only seemed to want to do the minimum before disappearing away again. 4 stars instead of 5 due to the above. Payment process was quick, pleasant and a female member of the team offered to show me a few bracelets they had left in stock behind the counter which was much appreciated. They were 50% off as well which was an added bonus! Items packed nicely and the same lady said thank you and have a good afternoon at the end of the sale which was a nice final touch.

I have wanted to get some clothes. Googled a few pieces I like and showed to Angie, a sales staff there. She was very helpful, took her time to check the availability of the pieces. And she even recommended other pieces in store that I can consider. Her advice was so good and authentic. And she took the time to comment on what suits me. I ended up buying 2 pieces. I am grateful to her effort and time to engage me. Such a delightful experience at this outlet!

They don't ever pick up the phone. They give excuses for what constitutes max free sleeve alteration length. And their website's feedback or complaint page bans you from ever sending any feedback. And omg that tomboyish short-haired filipina store manager is ridiculously rude. I've no idea how the cust svc in vivo branch is so much worse than liat tower branch. I've seen the standard replies to other people's bad feedback here, obviously zero follow-up. Just go to other branches if u really want their stuff.