Staff that day treated us like we were invisible. They were also quite stuck up. When i asked to try on the shoes, one of them snatched it from my hand. She then followed me around and stood really close to me while I was trying the shoes on, and stared the entire time. I decided to purchase and asked for a new pair due to a dent on the leather. However, she did not bother to check and immediately told me there wasn’t any. I then decided not to get the shoes with the defect.
Really unprofessional and I am scarred! Never entering this outlet again.
I like this brand, but a bit disappointed by their confusing price display. It looks like $69 for all polo shelf, but there are different price items are mixed. It’s the sales strategy from street shops. Please make it clear and transparent communication with customers.
This small matters may impact to the overall brand value significantly.
Came here to shop on a Friday evening. It wasn't crowded and the moment I entered, I was greeted cheerfully by a Filipino female retail staff Yenny. Yenny was very friendly and attentive to me as I was interested in a woolen top. I dropped one of my earpods in the shop and she helped me find them too. She had the perfect balance of being helpful without being intrusive or pushy.
I moved further inside the store and was keen on a classic v-neck cotton tee. I asked another female staff Angie about the sizing and material etc but she was rather aloof and condescending. She wasn't exactly rude but she wasn't friendly either. She also imposed her own preferences on me, which I found uncomfortable. While I continued browsing, I saw her chat in a super friendly manner with another family. Not sure if they were her friends but hope service can be consistently good, especially for the staff Angie.
I did buy the cotton tee in the end as I loved the design, quality and how soft it was. This brand is known for its high quality and timeless designs. I hope it can improve in its customer service as well. Yenny did an excellent job - which is what customer service should be.
Surprisingly, I had a pleasant experience today. Service performance has really picked up. I don't know his name, but I would like to appreciate a Chinese guy that went out of his way to find my correct size. I spent quite a lot, but money was well spent because I really love this brand.
Running theme of poor cust service as you can see from the other reviews. Experienced it for myself today during a return. Not even a single hello, thank you. Staff treat you like you are invisible and not worthy of their time.
On November 3 at 1:30 p.m., I tried on a size S beige trench coat.
It was a little small, so I asked the hijab-wearing clerk if they had a size M and she said no.
I asked if other stores had it, and she said they did not, so I left the store.
However, the clerk was unfriendly, so as soon as I left the store I checked the website myself and found that ION branch had them in stock.
I was skeptical, but I went straight to ION, and a nice man helped me get it.
I'm glad I didn't trust that dishonest woman.
I love this brand, but I will not go to Vivo city
I am deeply disappointed with my recent experience at Massimo Dutti VivoCity and feel compelled to share my concerns. The unprofessional conduct and hostile work environment created by the manager, Jennifer, have left a lasting negative impression.
During my visit, I witnessed Jennifer displaying unkind behavior towards her colleagues. Her dismissive attitude and lack of respect not only created tension among the staff but also diminished the overall shopping experience. It is disheartening to see such behavior from, not just an employee, but a manager, representing a well-known brand.
Bought 2 jackets online and picked it up in the store. Siao/Xiao was extremely patient and gave impeccable svc to me. A good staff that every lux-mid lux retailer will need.
Share Your Experience
Visit any shop page to leave a review and share your experience with other shoppers.