Bought a pokemon crown zenith vmax box this afternoong only to realised the box was lightly damaged when I reached home and the defects are only visible when I open the original packaging, called the store and ask if can make an exception to exchange as this is meant for a gift (not asking for full refund), however staff dont allow an exchange because I opened the packaging already (the packaging is not damaged anyway), I understand their T&C but can't they understand how they will feel if they spent $150 for a defective item and not allowed an exchange? They could've handled cases better depends on the situation. Utterly disappointed as I have to buy another gift. Strong advice to all, dont buy pokemon TCG box collection here if you're buying as a gift
EDIT: Changing my rating but leaving this review up + shop's reply for informing future buyers. Thanks to the store's prompt response! The packs are real
Their single Pokemon packs under the counter are fakes! I bought a sealed tin as well so see the pic comparisons below. Left is fake right is real (along with my receipt and fake hit from the fake pack, it has no holo ar all) Do not buy
Super efficient. I placed an order with them for their guitar hero guitars and it's actually available for same day collection, despite the stock is in the warehouse. They even helped to tie a makeshift handle for me to bring the guitars home.
It was also super affordable.
The staff was also patient with all my enquiries.
I highly recommend this shop.
Good selection of video games, trading card and etc... Place where you can shop for Christmas gift for friends and love one. Staff also very friendly make you feel comfortable to chit chat with them asking for game tips.
I had few Etb of the same and 1 was cheaper than they told me it was old price and changed it for more. Shady practices... anywhere else they would have honor the price
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