See what customers are saying about shops at VivoCity and Sentosa
4.1 out of 5
5258 reviews
Louison
I was trying to test confortable chairs but a mean employee (Zheng Lanjin)kicked me out saying customers wanted to test it but nobody came 😢. After I saw her treat Asian customers with respect and I feel segregated and left out. …
Siewlung T
Alvin at Vivocity store is super helpful! We were looking for suitable massage equipment for our aging mother. This is perfect, hope mother likes it and will use it. 👍🏼 Thank you Alvin! …
Ann Lee
Amazing service by Alvin. Very patient and well versed in product features. Even I showed no intention in buying he still answered my questions in detail. Ended up my friend bought something.
Dexter Sim
Guorong provided great service and showed proactivness! SG60 promo added even more value to the purchase. Keep it up.
Navy Lim
Thanks Alvin for your kind support in assisting my issue on my recent purchased massage chair, escalating to the respective dept and manage to get the 1-1 exchange. You went extra mile to assist with sincerity despite not being my initial salesperson. Thank you very much for your help!
Kan Andrew
We were served by Lucas. No hard-selling, he just gave the facts and listened to our needs, and accommodated to our requests. He explained the deals available and worked out what seemed best for us. Through it all, we were not pressured to buy anything. It was a really pleasant transaction experience, and we knew that we got exactly what we needed, and got the best value for our investment. The other staff were also attentive, albeit not always effectively bilingual, but they were still able to meet our requests. They known their products, and they serve with a smile.
Francis Foong
Irene Ngan was very patient in explaining to us the products, its functionality and health benefits. Her explanation was clear and concise. Very courteous. Congratulations to Osim for having such a good staff. We bought a few products after Irene’s explanation and will be back as well as recommend friends to Osim.
Sean Yee
Like many others here, I’m an existing customer who simply walked into the outlet out of curiosity to check out the new products. Despite knowing I wasn’t necessarily going to make a purchase, Alvin served me with genuine enthusiasm and 100% dedication. He even took the time to share helpful tips and tricks for using a new massage chair—even though I didn’t buy it from him! My only regret is not meeting him sooner. Alvin truly deserves 10 stars for his outstanding service!
Dave Saw
It was pleasant experience with Osim massage experience with the staff Michelle and I decided to buy one
Shazy Tan
Fantastic service by Melvin, we ended taking our time and really understanding what the next upgrade was for our massage chair. Finally settled on the udream. Very service oriented making sure our little one was comfortable when we were enjoying the massage.
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