Shop Reviews

We just visited the outlet, we dont know that we have to wait for assistance . The old Lady and rude face tackles saying before we can go inside we have to wait for someone to assists . Very rude can see her face really angry. Teach her to smile with the customer .Please decorate her face with good moral of customer service .

Recently, I purchased a Nespresso Vertuo machine and stumbled upon this outlet. It seemed like a pleasant and inviting space, with a large banner stand that emphasized the complimentary coffee. The enticing advertising of the new pistachio vanilla flavor piqued our interest and curiosity. We had the intention of purchasing pod sleeves and wanted to learn more about the different pods and their taste profiles. When we approached the counter, we were greeted by a friendly senior lady. However, her demeanor changed immediately when we asked for flavor recommendations for milk-based coffees. To our surprise, she reacted with an annoyed face and didn’t seem to display product knowledge. Her tone of voice was clearly frustrated, and she simply told us to choose a flavor. I thought I had noticed this, but as I was leaving the store, my friend pointed out that he wanted to tell her off for being annoyed by a simple question. Her tone of voice was extremely unpleasant, and I couldn’t understand how someone who had greeted us so warmly could switch so quickly. It seemed like she was annoyed with us simply wanting to explore different pods. We only requested one cup of coffee and asked for her recommendations before that. Other staff members were seen carrying six different cups back for washing, was very clear that we weren’t expecting much by our request for only one cup LOL. If you’re advertising complimentary coffee, you need to ensure that your service matches that level of service. I would rather pay her to not serve us than ruin my mood first thing in the morning. Dear Nespresso team, please reevaluate your staff service attitude. It’s evident that the low reviews over the past five months of poor customer experiences, particularly mentioning that lady, don’t seem to be addressed. Your assurance and overpromise that such situations won’t happen again haven’t been effective. How much longer will it take for your team to take action in response to this poor service and attitude? It’s absurd that your response emphasized the importance of further investigations and preventing such terrible service from happening again, yet it’s still happening five months later. Please take proper note and better look into this person. Additionally, my friend, who has over 451k likes and 13.3k followers on TikTok, averaging 200k to a million views per video, especially known for his food content, could’ve easily spoken about this terrible service by Nespresso. However, he was also the same person who had to deal with the poor attitude of your employees. Do you realize how this service could’ve easily been a great business opportunity for Nespresso? My friend, a coffee drinker, could’ve made a video of your machine and pods, potentially increasing sales. Or, on the other hand, he could’ve expressed his dissatisfaction, which would’ve negatively represented your brand and done more damage than it should’ve. Definitely look into this matter. The same thing you responded to other poor reviews hasn’t changed. Thanks!

Had a wonderful experience at Nespresso Boutique VivoCity, thanks to Kay! He was very knowledgeable and explained everything clearly and patiently, making it easy to understand. His helpful attitude and professionalism made my visit truly pleasant. Great service and a delightful experience overall!

Great customer service and they do help you to chose and offer you free drinks

Staff know their shop layout and products. Great advice and so so friendly. Lovely DIY to visit. Come try it.

Jolin is very kind and friendly. She is very patient when you need to find household essentials.

This is a very small shop with a minimal selection of diy products (unless you want a home safe because there is a large selection). I don't expect a Home Depot (USA) size store or an Indonesian sized Ace Hardware but come on, this is ridiculous. Yes, people do shop here and purchase merchandise but it's because there is no other option

Staff are helpful and friendly. Easy to find common items like lightbulbs, bathroom accessories. Exchange is possible if products don't fit.

Kenny was a big big help! I called selffix searching for an adaptor for my washing machine. He gave me his phone number so that I could send him a photo of my hose so that he knew what to recommend. Upon reaching, he demonstrated to me how to connect the adaptor and allow me to try connecting it myself. The washing machine is working out fine. So grateful! Thanks again Kenny!

A good shop with good people. Even though the shop is small, the product range is quite impressive. The staff know everything like the back of their hand, and finding what you need is easy. Keep it up!