growtopian
Recently, I purchased a Nespresso Vertuo machine and stumbled upon this outlet. It seemed like a pleasant and inviting space, with a large banner stand that emphasized the complimentary coffee. The enticing advertising of the new pistachio vanilla flavor piqued our interest and curiosity. We had the intention of purchasing pod sleeves and wanted to learn more about the different pods and their taste profiles. When we approached the counter, we were greeted by a friendly senior lady. However, her demeanor changed immediately when we asked for flavor recommendations for milk-based coffees. To our surprise, she reacted with an annoyed face and didn’t seem to display product knowledge. Her tone of voice was clearly frustrated, and she simply told us to choose a flavor. I thought I had noticed this, but as I was leaving the store, my friend pointed out that he wanted to tell her off for being annoyed by a simple question. Her tone of voice was extremely unpleasant, and I couldn’t understand how someone who had greeted us so warmly could switch so quickly. It seemed like she was annoyed with us simply wanting to explore different pods. We only requested one cup of coffee and asked for her recommendations before that. Other staff members were seen carrying six different cups back for washing, was very clear that we weren’t expecting much by our request for only one cup LOL. If you’re advertising complimentary coffee, you need to ensure that your service matches that level of service. I would rather pay her to not serve us than ruin my mood first thing in the morning. Dear Nespresso team, please reevaluate your staff service attitude. It’s evident that the low reviews over the past five months of poor customer experiences, particularly mentioning that lady, don’t seem to be addressed. Your assurance and overpromise that such situations won’t happen again haven’t been effective. How much longer will it take for your team to take action in response to this poor service and attitude? It’s absurd that your response emphasized the importance of further investigations and preventing such terrible service from happening again, yet it’s still happening five months later. Please take proper note and better look into this person. Additionally, my friend, who has over 451k likes and 13.3k followers on TikTok, averaging 200k to a million views per video, especially known for his food content, could’ve easily spoken about this terrible service by Nespresso. However, he was also the same person who had to deal with the poor attitude of your employees. Do you realize how this service could’ve easily been a great business opportunity for Nespresso? My friend, a coffee drinker, could’ve made a video of your machine and pods, potentially increasing sales. Or, on the other hand, he could’ve expressed his dissatisfaction, which would’ve negatively represented your brand and done more damage than it should’ve. Definitely look into this matter. The same thing you responded to other poor reviews hasn’t changed. Thanks!
