Shop Reviews

Visited the vivocity outlet to enquire about the essenza mini that we have at home that we got from a lucky draw some time back. The shop was swarmed but Ms. Merlina was quick to attend to me even though I think I caught her in the middle of something. She was able to answer all my questions about trade ins, subscriptions, difference in machines etc. Managed to sample some coffee too! Thanks for the wonderful service! :)

I get my capsules most frequently from the VivoCity outlet; convenient. And I usually look for Hes who is always helpful and friendly, unless she’s busy with other customers. Choo BT

I always get great service at this boutique. I have been served most often by Hes, who is very friendly and helpful, and very knowledgeable about the coffee range.

I recently visited your store and was deeply disappointed by the overall experience. The standards of cleanliness were far below expectations, with dirty floors and machines on display that appeared grimy. Additionally, the staff provided no assistance and barely acknowledged my presence despite the store being nearly empty, which felt both unprofessional and discouraging. Such oversight significantly harms the reputation of what is supposed to be a luxury brand. Needless to say, I will not be returning to this location.

Recently I go to boutique. One of your staff named Syarifuddin assisted me with good service even having many question. Also learn new thing about how to make good long black coffee with milk by double press button for vertuo pop. Hopefully this review will help him in future. Again, great service and easy to understand the explaination with simple words.

The worst experience amongst all Nespresso stores in Singapore. As they are introducing the new strawberry white chocolate flavor my husband and I were keen to try the new flavors offered. He wanted to try the peanut sesame cappuccino and I wanted to try the strawberry - to which the lady said they ran out of peanut sesame capsules. Didn’t ask if he wanted to try something else. She served the coffee and that’s it no product explanation or ask if I want to order. I can safely say if she was the first person I spoke to at Nespresso I would have never bought anything from them. Service staff is the older lady. Go to ION for better service.

Been here 4 times and staff completely ignored us but approached other customers that came in after us. We had to ask them to attend to us then they attended to us. Been to other outlets but this outlet is the worst for me. Update: I have increased my rating from 1 to 4 stars all thanks to one of your staff. I'm not sure of his name but it's a malay male staff wearing glasses. Name starts with S. Went 3 more times to this store after the previous incident and was served by him. And he gave us an amazing experience. However, only 4 stars due to the previous incident. Do share our compliments and thanks to this specific male staff that has made our experience an enjoyable one. He treated us like he has known us for a long time and made us feel so welcomed. He is also very knowledgeable and helped us thoroughly whenever we have questions about the new capsules. He deserves a raise!

We intended to come by, drop off our bag of pods for recycling and go off for dinner. But Miles was so hospitable, that we stayed to taste some coffee, and learnt a new thing about what our Virtuo Machine can do - a function to make a concentrated brew that I was not aware of! The first guy who took the recycled bag from us, told me no need to register my membership because there isn't any promotion now. As i turned to leave, Miles pleasantly asked me for my mobile number so that he can log it in for me. Very nice gesture.

I was recently buying a new coffeemaker and suddenly a very nice and hard working senior lady named hestiani helped me with great service and information. I highly recommend getting help from hestiani

Fabulous experience. Erica introduced us to the ongoing event where we could fill in a simple form to select a coffee + dessert for tasting. We picked the ondeh ondeh set which was very enjoyable!