Shop Reviews

Had a GREAT EXPERIENCE served by the coloured hair guy who call Calvinn, nice speaking, easy going and friendly customer service. Order number :12 (purchase time around 5.45pm on 6 Feb 2025). Customer service is not an easy position, But he is deserve to have good feedbacks. Regards, Elvis Kong

I ordered a medium Milk tea with 70%sugar, no ice, and coffee jelly topping. The tea tasted horrible, really really bitter, and definitely not sweet at all. Koi’s drinks standard had been on a steep decline. I was a diamond member last year, but find myself drinking less and less these couple of months. Really disappointing.

I bought green tea macchiato with little ice and 50% sugar (my favourite) from the Harbour front Centre level 1 outlet. The service is good and drink is nice. I would recommend to have little ice or no ice so the tea would not be too diluted. Waiting time was around 5 minutes as there were 2 other customers before my turn. Date of review: 13 Jun 2021

My favorite bubble tea store! And the best drink so far for me is the Ice Peach Macchiato. The frothy foam and the refreshing peach tea is a perfect match!

I recently visited Koi Thé, and my experience was quite disappointing. While the place had a nice, modern look, the service was indifferent and unwelcoming. The bubble tea was mediocre with bland flavors. I expected more from my wild flower honey oolong tea, but it fell short of my expectations. Although it wasn't terrible, it wasn't good enough to warrant a return visit, especially with better options available for bubble tea lovers.

The bubble tea is okay, nothing extraordinary. The staff is friendly and quick, which is nice. Overall, it’s fine

I went to your vivo branch just now to buy 3 cups of your drinks. However I clumsily dropped one cup and messed up the floor. A big thank you to your staff who not only cleaned up the mess but replaced a cup for me. Kudos to them

second time being disappointed in my drink , last week and today . bought hazelnut milk tea but no hazelnut taste at all and taste very diluted even though i drank immediately after my drink was collected. other outlets all okay ... just this outlet ...

Had a peach tea macchiato which actually tasted quite nice buuuut I chose less ice and even then there was just sooo much ice in there so honestly not a lot of tea and that for $6.10 is rly not great. Also don't allow credit card (only amex) even though u alrdy order at a machine with card reader anyway.

The chocolate one was $11, the double cheese cake was $8.70. The chocolate one has a sourish berry layer in it, which I personally don't like (similar to blackforest). The double cheese was much better, though I wished for something that is more cake-like textured instead of just the light fluffy cheese layers. Went there because I had voucher only.