🚄 VivoCity to Sentosa Express - $4 Entry | 4-min Journey - Learn More

Shop Reviews

See what customers are saying about shops at VivoCity and Sentosa

4.1 out of 5

5258 reviews

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jijo alex jijo alex

I had given my seiko perpetual watch to change battery, staff don't know how to set calendar, some more damaged crown. When go there to ask calendar and crown issues another staff eager to blame all this on me and charge me for damages due to their carelessness. Some store staff are disaster example one at vivocity. Can’t trust seiko for their service. Simply pathetic. Had been loyal customer to seiko for over 20 years, now I don't think i will buy any seiko watches.

A C A C

Great service and helpful staff. But really sloppy gift wrapping. Had to re-wrap it myself to make it presentable.

Bobby Chan Bobby Chan

Very happy to get this special edition Seiko 'Bruce Lee' Limited Edition time piece! Special shout outs to Bryan & Rozana(Westgate Branch) for your kind assistance. You are most helpful indeed. Thank you 🙏 …

William Lu William Lu

Usually, I didn't find any just a Seiko store, didn't know such store exists. There are Grand Seiko watches sold here. It was a beautiful watch with great movement. There is a discount on retail price there - maybe around 10%. The staff was friendly to explain the features of the watch and the different model as well. Will get one Grand Seiko model sometime in the future.

Eugene Tan Eugene Tan

Just bought my first Seiko watch and love it. Thanks to Bryan Pay - Assistant manager, for attending to me. Although I bought one of the lowest cost models, he still provided the best service. Let me tried many watches and explained thoroughly and slowly the mechanics of tuning automatic watches. Will be back for the Grand Seiko watches soon!

ziyi sia ziyi sia

Grateful to Wei Chun and team for the much appreciated service to assist in changing my watch strap. Excellent!

Charles Lion Charles Lion

Great customer service! Staff assisted me in puncturing a hole in my watch strap (despite not getting a piece there) and was really polite and helpful throughout the visit.

jimmy chew jimmy chew

Good selection but not many clients when I was there. Seems cold Outlook but didn't test their services

Heather Eng Heather Eng

Excellent service by Bryan and his colleague (sorry didn't catch his name). Patient, friendly and non-judgmental. Really happy we got out anniversary time pieces there.

Charm C Charm C

Have been here a few times now, acai bowls are not bad but the variety is pretty little. The toppings and fruits aren't a lot either for what u pay for. However the service here seems to be the worst compared to the other outlets and also other acai chains... staff are not welcoming nor friendly when u come in and take ur order and it feels like they dread to be there. They come off as a little rude though maybe thats not their intention, just what I felt as a customer. Hopefully the service improves 🙏🙏

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