tamara fnm
I ordered a large DIY açaí bowl, expecting it to be the same size and quality as the large açaí bowl listed on the menu. However, what I received was completely different. The standard large bowl is nicely layered (açaí, fruits, açaí, fruits), but the DIY version was just a massive slab of açaí with a sparse amount of toppings dumped on top. I didn’t realise how lacking it was until I reached the bottom - by then, it was too late and very disappointing. When I approached the counter to clarify, all three staff members just stared at me until I had to ask, “Can I speak to someone?” No one stepped up to help until then. The customer service was honestly terrible. When I asked about the difference between the bowls, the staff member responded rudely, saying there’s a difference between the DIY and menu items. I explained that no one informed me of this at the time of ordering, but she dismissively pointed to the empty display bowls and said, “You can see that there are two different bowls here.” How would i know? I don’t work there. Was i supposed to read her mind? I paid over $15 for a bowl that didn’t meet expectations in quality or service. The entire experience left a bad taste in my mouth. Staff were unfriendly, unhelpful, and the lack of communication was unacceptable. Would not recommend this place.