Shop Reviews

We had the pleasure of being served by salesman Chris. He was patient in handling all our enquiries and we eventually did not buy the shoe as we had reservations about the size. The store did not have the particular size we wanted. He event went further to check for the sizes at other stores islandwide and directed us to a store that had the best chance to get our shoe. Chris is a gem and his work deserves recognition from the management.

worst customer experience ever. I asked to the salesman if I can return the shoes for exchange the size ( Christmas gift) after the 14 days due to the holidays. His boss said yes and confirn that exchange can be done for one month when I will be back from.overseas holidays. So I paid and asked to put this exchange tolerance date on the receipt and then the manager Wendy refused to put the one month tolerance grace (after initial agreeement) and asked me to return in day+1 after I land in Singapore w/o able to understand the situation and the fact that it is a Christmas gift. Poor customer centricity focusing only on cash collection...despite that I am an very customer...also wearing this brand myself today...maybe should move to another brand who understand the customer.

Service is very good!!! Loves the looks of the rose gold slip on!

We entered the shop and asked the staff if there were any discounts available. The staff member responded, “Not enough to offer a discount.” I jokingly said, “Well, maybe I’ll come back tomorrow for an interview and get the staff discount!” Without missing a beat, the staff member sarcastically replied, “Then I’ll resign. I don’t want to sell to you.” Vivo has many stores selling shoes, and while I don’t think you’re the best, your service is definitely the worst I’ve ever experienced.

Horrible customer experience. Store does not accept returns despite the website offering returns within 14 days. This confusingly only applies to online orders but this is not stated clearly. You can only exchange in the store for items of the same or greater value with top up. The store prioritizes a single transaction over customer experience and loyalty.

VivoCity branch staff Ms Karrie was helpful and polite throughout my visit. Manage to purchase a pair of shoes and the staffs provides excellence customer service. Keep up the good work 👍. …

This store have a very kind personality staff and also very informative when try asking about the shoes. 5star for the staff.

Very good Onitsuka Tiger outlet. Not very big store but has many shoe selection and many sizes too!! Helpful staffs.

The sales lady service is really bad. Genuinely wanted to buy but when ask her to check for availability. Her reply was snobbish. Totally spoil mood!

2/8/2025. Just ordered two shakes. The lady making it, is not wearing gloves. Using her bare hand to make the shake, reaching into the containers to get ice-cream, and worse using them to press down and close the lid on the cup. V unhygienic. When I asked her why she was not wearing gloves. She just walked away. Lots of staff, but utter chaos. Oh, the milkshakes were very runny.