Shop Reviews

Look for Austin for your glasses prescription or sunglasses need. He is patient and knowledgeable in glasses he is selling. I bought the prescription glasses and I am happily wearing it everyday.

Went on Sunday to shop for sun glasses and was serve by JC , told her on the spec that I’m looking for and with her advise and also recommendation I manage to choose 2 of the sunglasses which suit me . JC is really helpful and also very knowledgeable and her fashion sense is good too so if your looking for a spec that suit you can try looking for her .

Walked into the shop without any intention of getting another sunglasses. Then approached by JC who just new how to sell the product she believed in. She didn't shove the product down my throat but she sure knew damn well what buttons to push to get me to say yes. Well done, JC Teh! Kudos & keep it up💪 👏👏👏 …

Excellent customer service by Ken, assist well with our purchase giving great advice. Will definitely return for more relevant products! 👍👏 …

We gotten excellent service from Mr Kevin from vivocity Oakley store. He gave great advise and is very customer oriented. He makes our shopping at Oakley a pleasant and welcoming experience.

JC, was an extremely pleasant staff, who helped us with our purchase, and educated us very patiently about the different products, offered by Oakley. One of the top customer service we’ve ever received by a person.

Jasney was very polite with assisting me. 10/10

I am writing to express my sincere appreciation for the exceptional service I received from JC Teh at your Oakley store in Vivo City on 01/08/24. JC went above and beyond to assist me in finding the perfect Oakley Shades. She was incredibly knowledgeable about the products and patiently answered all my questions. She even took the initiative to check stock availability at another outlets when the item I was looking for was not available in your store. Her dedication and willingness to go the extra mile truly made my shopping experience memorable. JC's positive attitude and genuine enthusiasm were contagious. She made me feel valued as a customer and ensured I left the store happy and satisfied. I would like to commend JC for her outstanding customer service. She is a true asset to your team and a shining example of what excellent customer service should be.

Visited the Oakley outlet at Vivocity to replace my scratched lens and was initially disappointed to learn that scratches aren't covered under warranty. Despite this, I decided to pay for the replacement, thanks to the patience and friendliness of the staff, particularly David. This outlet excels in customer service, managing to transform my initial frustration into a very positive experience. Thank you, David, for your excellent service!

Came here to make prescription lenses for my Oakleys. David was so patient and helpful with assisting me, and Joyce the optician was very professional and friendly! What fantastic service, the lenses were ready within a week as well. Do call and make an appointment beforehand if you're planning to get prescription lenses done up. Highly recommended!