I passed by this shop today while in Vivo City. I saw many people ordering, so I decided to get something to. Wide variety of juices and fresh fruit. I ordered a juice with watermelon, apple and pineapple. The staff prepared it immediately infront of my eyes. I really liked it. As I now wanted to save this locations on Google maps for my next visit, I noticed all the bad reviews. I can only speak for my visit, but on the morning of 31st of May 2025, the staff was friendly and the fruit fresh :)
I visit your store 4-5 times in a week at different branches to get my daily fruits. Most of the time the experience was ok, fast service, fass free transactions. Besides today during my visit at Vivocity branch around 2:10-2:15pm. There was no customer in the queue, so I took down my earpiece and ordered two slices of fruit when I was on my meeting calls. However, your service crew an indian guy was talking loudly to me that " I cannot hear you. You can hear yourself and I cannot hear you." Then I took down my earpiece again and repeated my order with a higher volume. Then he keyed only 1 of my items. So I had to took down my earpiece and repeat the 3rd time patiently. Where your staff started to shout to me that he cannot hear and repeat the same thing. I did not want to argue with him and just took my item and left with such disappointed service. I don't think I deserve the rude service from the staff. And I do not expect any exceptional service or even a smile from the staff but at least be polite to customers without shouting.
I ordered a mango with berries smoothie and it sounded good, but then when they were preparing it I noticed the mango wasn't real mango, it was a concentrate full of sugar 😐 I didn't see if the berries were real, probably not. The smoothie tasted all but natural, the price was 9 dollars so nothing cheap. It is not worth it at all, 2 stars because the lady was nice, that's all.
The attitude of their employees made me very angry, and they did not tell me some basic rules when I paid for them, such as change and return.I don't know why they don't remind us that something can't be changed and under what circumstances it can't be returned.It's really bad！！！
Few days ago, i went there, and there was a 40% discount, and i was interested on a shirt. However, they ran out if it, so i gave them my phone number, once they have the stock, they woild text me. So i asked whether if i need to pay first or when i get the shirt. They said next time then pay so i waited for the text. A week later, i received a text from an employee and said that the shirt i wanted was here. So i travel back to vivo and pay for the shirt.
However, the discount on the shirt went from 40% to 30%. We asked why? and they said the system changed. As a person who lived around sengkang, it is very troublesome to travel from my home to vivo. Although the difference is just 10%, i feel that the employees are very dishonest
Linda from Vivo City outlets of Tommy is great ! i had to get a gift to my girlfriend and i dun know the size , she served me very patiently. and i am so sorry that she calling other staff to keep coming just for measure my girlfriend's size , i really appreciate that ! she is the best !!!