Shop Reviews

Jack was very helpful in explaining the promotion to us!

I’d like to sincerely thank Jin Sheng for his outstanding patience and professionalism during my visit to Nike Vivo. He went above and beyond, repeatedly going in and out of the storeroom to help me try on various sizes and shoe designs without any hesitation. Thanks to his help, I found the perfect pair of walking shoes. It’s clear that Jin Sheng has a fantastic attitude toward customer service, and Nike is fortunate to have such a dedicated and courteous team member.

Compliments to staff Shu Ee of Nike Vivocity. She is friendly and has demonstrated her professionism at her work with giving her opinions, helpfulness, willing to assist at all times. Hence she deserve a good compliment for her good work & attitude! Well done Shu Ee!!

Jin Sheng was very patient in assisting us with our many choices of shoes for an hour. He still kept on a smiling face and positive attitude Whoever his boss is give him commission please

Jack was an amazing help for our shoe search. She really cared and helped us troubleshoot our dilemmas and needs… even though we didn’t end up buying anything, she gave us great advice that we’ll take into account in future. Thanks!

Had a wonderful experience with the Nike store @Vivo, was assisted by Jack. She was knowledgable and provided wonderful experience for my purchase.

Amazing service from Kate - she showed proactiveness and great initiative!

Most staff are friendly and hardworking especially the Italian guy. But you see idle staff standing at cashier doing nothing and reply in condescending tones. You should review your CCTV and weed out the lazy ones. Also put them through staff re-training. Not recommended.

I often shop at this store and have always enjoyed my experience. However, today I felt uncomfortable and disrespected by the actions of two staff members—a woman and a man-who seemed to be watching and laughing at us. It was clear they were directing their laughter towards us, as their eyes kept following our movements. Regardless of how you may perceive someone, it is important to treat everyone with respect, regardless of their appearance, background, or race. As a salesperson, building a positive relationship with customers is crucial to achieving sales targets. Respect starts with a good attitude and a genuine understanding of your customers. When you show respect, you create an environment where it is reciprocated, which can ultimately lead to better business outcomes. Thanks to those Malay staff who always attend costumer needs. Salute you guys except those two.

Jin Sheng was extremely patient and attentive as we took our time finding the most comfortable shoes. He helped us for a full hour, all while maintaining a warm and friendly smile. Exceptional customer service like his is truly hard to come by!