Shop Reviews

A place where kids are very excited. As an adult I don't see the value in their products but their pricing are stil considered reasonable.

Experience was bad at this store. There were at least two staff who seem to be waiting to give kids harsh warnings. As with other stores the products are placed pretty closely to each other. When I accidentally dropped a bottle while picking up another item the staff actually turned n check. We have been to other smuggle stores and none were close to this. I even heard the staff asking another parent “are you buying?” after telling the kid not to play with the luggage bag. This is a “no buy no touch store”

High quality stationary for kids. Very colourful

This Smiggle water bottle is poorly designed. The straw is always stucked to the cap making it not possible for my child to drink from it. It was a waste of money and would not recommend for any one to buy it.

Rude staff at your Vivo City outlet. I was asking him nicely about a product and his reply and tone was rude. Please train your staff to be more welcoming to customers and not be rude when customers ask them questions.

I had an extremely disappointing and unwelcoming experience at this store. I intended to purchase a backpack as a gift and noticed the 20% promotion for new member sign-ups. After signing up for the membership, I returned a few hours later, ready to buy the backpack. During payment, I informed the staff about my 20% new member discount, and she asked me to show the confirmation email—which I hadn’t received or been informed about. When I checked and mentioned that I did not received any email, she responded with a cold, deadpan expression, saying, "The email is not immediate. Everyone’s email is not immediate," without offering any help or clarification. I was shocked not only by her dismissive attitude but also by the delay in Smiggle’s system in sending the email. This experience left me feeling incredibly frustrated, and as a result, Smiggle has lost a customer.

Bad experience and bad customer service. Malay lady staff with gold bracelet, colored hair, dark skin was not keen in helping me get the kids wallet. Im not sure if she's mute as there's no customer service approach between us. She just unlock the place where wallets were lock and waited for me to "self service" and didnt say anything. Ill be apologetic if she's mute but if she's not, please ensure your staff is equipped with customer service approach. If she's lazy to take, atleast tell me to take myself. Im a customer but i felt like im serving her and she's the customer.

Very unpleasant experience at Smiggle VivoCity. Staff was cold and unresponsive even when we spoke politely. No smile, no acknowledgment—very unprofessional, especially for a kids’ store. Disappointed to see such poor customer service. Management seriously needs to look into staff training at this branch.

Kids absolutely love it here. I love how they've added a table for kids to draw, doodle and use all of their pens. What a smart way to get kids engaged. My kids ended up asking me to buy the gel pens that they used at the store. Friendly staff and well decorated store.

I had a wonderful experience at Adonis with their beautician for a facial treatment. The beautician was extremely professional, carefully explaining each step and tailoring the treatment to my skin's specific needs. My skin now feels smooth, refreshed, and glowing. I highly recommend Adonis to anyone seeking an exceptional facial experience!