See what customers are saying about shops at VivoCity and Sentosa
4.1 out of 5
5258 reviews
Nabilah Jay
I recently went to Vivocity Swarovski to buy a gift and Phoebe assisted me well. She was friendly and did not hard sell to us. Eventhough we requested to look at many items from shelves, she was patient and attentive to our request. Thanks for the great service! Will visit there again.
Nurul Zahidah
Came to this outlet on 16/12/2023, we understand that we came during a busy period. Firstly, we were not notified via email that they couldnt take in repairs for a period of time due to “busy” season. & Secondly, we didnt just come in to repair. We came for collection and also to make new purchases. But staff rejected giving us the impressions that we are not important. Therefore, they just lost their regular customers. Goodbye to Vivocity outlet.
NurLiyana Binte Aizan
The sales consultant Phoebe was so helpful and friendly. She assisted me to wear the bracelets and adviced me on the bracelets. So helpful.
Rey Rxvlo
I was attended by Nurul today and she was very kind and attentive. She answered every question and went out of her way to provide great service.
Fiona Chen
Extremely disappointing service from store manager, May. She maintained an unfriendly and unwelcoming demeanor throughout our interaction. If she struggles to manage her mood professionally, she should not be in a customer-facing role. Lousy service please avoid going that shop to avoid disappointment.
yong wanthing
Very out of my expectations! My favourite bracelet broken , I send for repair at Vivo branch , the SA Ms.Marsha very kind and friendly service , never bought anything with her before , but gave me five star service , she told me my bracelet still within 2yrs can change a brand new for me . Very surprised! Thanks Swarovski too !
Jiayu Chen
Very patient and warm saleperson Raihana...greatly appreciate help and advice. I left feeling great with her service.
Jan Yam
They have nice products and I am a fan. Just bought a ring to pamper myself. BUT service by Shirley isnt fantastic. She looks snobbish and aloof. I wont visit this store to make any purchase but will go to other locations.
Xialin zhao
The staffs from ViVo store are not very friendly . I wanted to choose gifts , but really don’t wanna pay my money to see those cold faces .
Jumi
Just wish I can afford Swarovski products.
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