Pull Bear

The customer service here is bad, feels like the staffs ain’t happy working on a Sunday night. When I walked into the fitting area, the staff just stared at me without saying anything. No asking if I’m trying, no asking how pieces, doesn’t tell me to go ahead to the fitting rooms… Cashier was also the same, face was kinda black like it was my fault that she has to help me settle my purchases. While browsing through the shop, noticed that all the staff I came across seems to have the same bad attitude. All seem to be unhappy. If it isn’t was the clothes that they sell, I will think twice before stepping in here.

This brand is a clown which sells substandard products. Bought a $55.90 short sleeved shirt from vivo outlet a couple of weeks ago. Was ironing the shirt at medium heat and the cloth just gave way and burnt through. It seems like the shirt is made of cloth with paper quality. Went to the store to check what happened. The assistant told me the shirt should be able to withstand ironing heat of 150-230 degree Celsius (C) based on the product specifications, but referred me to the lady manager. The manager initially concurred on the product specifications but after I told her what happened, she twisted her words and said that due to the thickness of the shirt, the ironing heat should be less than 100C, based on the two dots indicated on the ironing logo, whereby one dot represents 50C. Who the hell will know that each dot on the ironing logo represents 50C. If the ironing heat will cause potential damage to the shirt, the recommended temperature should be shown clearly beside the ironing logo. No wonder the same shirt is going for sale at $29.90 within such a short time. While the designs are nice, the product quality and customer service are absolute TRASH. Won’t patronize them anymore.

If I could rate zero star I would. I went to the store with my family at 30/12 930pm ish and left at 10pm. This customer service here is not professional nor friendly and helpful! I entered the fitting room to try clothes and the staff at the counter FR sighed really loudly twice like are u trying to let me hear? I get ur tired but is this the kind of professionalism u have ? Do u train ur staff at all? What do u want the customer to feel? Apologetic? Guilty? Next the door closes and we wanted to go out the lady working there kindly helped us open while carrying a jacket. This caused the door sensor to ring! I wonder how that happened ? She stopped to check us with a black face and after us telling her it’s her jacket she let us go without apologising like what kind of service is this? We bought it stuff and got treated like that? Like at least apologise if u have mistaken la Overall Pull and Bear please give the staff enough trainings they seem like they don’t want to work there.

On 29 Dec 2024, my husband and I went to Pull and Bear at Vivo City. At the cashier counter, my husband verbalised that he opted for PayNow as his preferred method using his POSB Savings account. After scanning the QR code shown by the cashier, my husband transferred an amount of $131.70. The payment machine went blank and the cashier showed a new QR code for PayNow. My husband scanned again and another $131.70 payment went through. Before leaving the store, my husband noticed two successful transactions of $131.70 each. He received two email notifications from DBS iBanking as well as noticed two different transactions showing $131.70 in each transaction. We notified the cashier that two payments went through. The cashier alerted her manager Meixin and Meixin told us to go home first. She will contact shall there be any issues on her end during closing of the store. Meixin showed the payment machine transactions which had only one of the two of our transactions and gave us one receipt only. On 30 Dec 2024, we contacted Meixin both through calls and WhatsApp messages regarding this issue. We submitted documents to her as proof that there were two transactions with different reference numbers. Meixin emailed to Oxpay and till today Oxpay customer service informed Meixin that the refund will take a couple more working days apart from the 7 to 10 working days we have waited since 30 Dec 2024. We still have not received a refund of $131.70.

While the clothes are decent, the staff here is extremely ineffective and slow. They almost always only have one billing counter open which feels like it’s being operated by a tortoise. Most recently I had a horrible experience whereby I went to collect my purchase which was given for alteration. I had called the day before I went for collection to check if the item was ready, and was told by their staff that it indeed was. Upon reaching the store I produced my receipt to one of their staff members. After a negligent search around the counter, she turned back to me and said sorry the item is not ready. Now I’m not exactly a rocket scientist and I haven’t worked at this store, but I could clearly see my item at the counter area kept with the other items that were ready for collection. I literally had to point this out to her at which point I felt like there was no point of having these people work there. We could all just do self service. In case ya’ll not sure what good service is or how to run a store? Take a quick walk over to the Uniqlo store and observe the staff during your lunch break.