Maria Graham
We were told to go to Vivo Centre opposite Starbucks but there wasn’t any office there. I think this is a scam. I will be getting my money back from my credit card company.
VivoCity to Sentosa Express - $4 Entry | 4-min Journey - Learn More
Sentosa Ticketing Counter
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Sentosa's ticketing counters serve as convenient gateways to the island's incredible array of attractions, offering visitors centralized locations to purchase passes, add tokens, and plan their Sentosa adventures. Strategically positioned at Sentosa Station, Imbiah Lookout, Beach Station, Waterfront Station, and Faber Peak, these counters provide accessibility no matter which area of Sentosa you're exploring. The bright orange Imbiah Forecourt Sentosa Ticketing Counter (relocated from the Cable Car Station to in front of Madame Tussauds Singapore) is particularly easy to spot and serves as a hub for both advance bookings and on-the-spot purchases.
The Sentosa Fun Pass system, available at all ticketing counters, offers flexible token-based access to multiple attractions at competitive rates. Guests can purchase or redeem their Fun Passes at any ticketing counter or kiosk, with the option to add additional tokens in blocks of 5 at per block (minimum 5-token top-up) to extend their adventure as they discover more of what Sentosa offers. While purchasing tickets on-site is possible based on availability, it's highly recommended to secure your spot in advance through online channels to guarantee entry to popular attractions, especially during peak periods and weekends when Sentosa experiences high visitor volumes.
Beyond Fun Pass services, the ticketing counters provide access to special promotions like the Singapore Cable Car's Buy 1 Get 1 Free offer available to Citizens, Permanent Residents, and local residents with valid passes (valid till 31 December 2025). It's worth noting that the main booking office is located on Sentosa Island itself, not at VivoCity Mall, so plan accordingly when organizing your visit. For the smoothest experience, some visitors recommend using self-service kiosks for Universal Studios tickets rather than queuing at staffed counters. Whether you're planning a full day of attractions or adding spontaneous experiences to your Sentosa visit, the island's ticketing counters provide essential services that enhance your ability to explore one of Singapore's premier leisure destinations efficiently and economically.
The Sentosa Fun Pass system, available at all ticketing counters, offers flexible token-based access to multiple attractions at competitive rates. Guests can purchase or redeem their Fun Passes at any ticketing counter or kiosk, with the option to add additional tokens in blocks of 5 at per block (minimum 5-token top-up) to extend their adventure as they discover more of what Sentosa offers. While purchasing tickets on-site is possible based on availability, it's highly recommended to secure your spot in advance through online channels to guarantee entry to popular attractions, especially during peak periods and weekends when Sentosa experiences high visitor volumes.
Beyond Fun Pass services, the ticketing counters provide access to special promotions like the Singapore Cable Car's Buy 1 Get 1 Free offer available to Citizens, Permanent Residents, and local residents with valid passes (valid till 31 December 2025). It's worth noting that the main booking office is located on Sentosa Island itself, not at VivoCity Mall, so plan accordingly when organizing your visit. For the smoothest experience, some visitors recommend using self-service kiosks for Universal Studios tickets rather than queuing at staffed counters. Whether you're planning a full day of attractions or adding spontaneous experiences to your Sentosa visit, the island's ticketing counters provide essential services that enhance your ability to explore one of Singapore's premier leisure destinations efficiently and economically.
VivoCity
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 9 am
Monday
9 am–6 pm
Tuesday
9 am–6 pm
Wednesday
9 am–6 pm
Thursday
(Today)
9 am–6 pm
Friday
9 am–6 pm
Saturday
9 am–6 pm
Sunday
9 am–6 pm
Photo Gallery
People gather at the entrance to Sentosa Express and Vivocity Station.
A bright orange ticketing counter with staff serving customers.
A wide view of a shopping mall interior with various shops and displays.
A whimsical tree adorned with colorful lollipops and candy decorations.
A pink monorail train travels on an elevated track with a cargo ship and cranes in the background.
People waiting on a subway platform with advertisements and a digital screen.
Entrance to a ticketing counter with a view of the city and a decorative plant.
Aerial view of a tropical beach with palm trees, ocean, and ships under a cloudy sky.
People are seen near an escalator with signage for Sentosa Express.
A blue Sentosa monorail train on elevated tracks with buildings in the background.
Signage for Resorts World Station, indicating directions to Beach Station and VivoCity Station.
A scenic view of a harbor with container ships and a road with lush greenery.
People queueing for a yellow train at a station with a ticketing counter visible.
An orange monorail train travels on an elevated track past a large 'Sentosa' sign and a rocky landscape.
A large crowd of people queuing at the Sentosa Ticketing Counter with promotional banners overhead.
Interior view of a ticketing counter with queue barriers and tables overlooking a cityscape.
People walking through a modern outdoor plaza with a distinctive wave-like canopy structure.
People waiting at the Sentosa Express station with signage indicating destinations.
People dining at tables with a view of a city and cable cars.
Interior of a green train carriage with advertisements for Sentosa attractions.
People queuing at the Sentosa Ticketing Counter at VivoCity Station.
A map showing the Sentosa Express train line and its various stops and attractions.
A young girl holds a plush toy in front of arcade games.
A blue train with a cow graphic is at a station with glass barriers and stairs.
View from a cable car showing the Sentosa Line map and the landscape below.
People dining at tables with a scenic view of a city and cable cars.
Interior of a modern cafe with lush greenery and ample seating.
People stand near a purple pillar with cable car graphics and ticketing machines.
Signage for Resorts World Station with directions to Beach Station and VivoCity.
Overall Rating
2.5
/
5
Based on 15 reviews
Mall Ranking
#385
Out of 410 shops
Category Ranking
Not enough ratings
Negative Reviews
P C Lim
The counter staff (young) was rudely asking a group of young boys that they can bring "amah" (me) to visit Sentosa. Is this kindness or rudeness to address a local Singaporean visitor who wished to know more about visiting Sentosa (110625 around 4-5pm)
Sam Graham
This appears to be a scam walked completely around and inside the Vivo City mall and no booking office anywhere nor does anyone in the mall know where it is. FOLLOW UP: Not a scam but the booking office is on Sentosa Island at the Cable station, not at Vivo City Mall as indicated on Google Maps and the email sent with the tickets link.
Lydia K
Terrible customer service. We were directed by the people at the gantry to come here for a QR code for Sentosa access. One of the staff, Marina, was extremely rude from the get go and was practically yelling at us. Buy your tickets online instead.
Roderick Martin
Incompetent and unprofessional staff. Told us the wrong place and time for the cruise that we paid $105 for. When we arrived the staff told us the time was completely off by 2 hours. An absolute joke.
Positive Reviews
Joe Vu
Special promotion $5 per ticket for seniors from Mt Faber to Sentosa & return, incl 2nd cable ride tour, just next to the main cable STN in Sentosa, finally a bus tour to the beach with 3 stops for 2 hrs! The promo ends in Sept. Good bus tour conducted by experienced guide, Raffiah & Driver, Mohan, very considerate who took care of my mother & made her want to go back again! Finally don't forget, get a special lunch treat at the Albora Cafe just next to the cable office! At special price of $12++ for seniors!
Kaptain Kerr
Short line but moved quickly. They did a good job with the crowds with a good queue system.
Yasir Aslam
Super easy and convenient
DADA Huang
Sentosa Express connects HarbourFront/VivoCity to Sentosa, with a total length of about 2.1 kilometers (one-way). There are 4 stations (VivoCity, Resorts World, Imbiah, Beach) and the train body is colorful (red, yellow, purple, blue, orange, pink, etc.). Daily operating hours are from 07:00 to 00:00, with a frequency of about 3 minutes and a one-way trip of about 8 minutes. From Vivo City to Sentosa, it costs about SGD4 for adults. You can use a credit card to enter the station. Swipe the card directly through the gate (no need to buy a ticket) and scan the credit card (or mobile payment device) in the gate reading area. Each entry will generate a transaction, and two people cannot be swiped repeatedly (one card per person). It is free to return to the city from Sentosa or take the light rail on the island, and no card is required. If you use Apple Watch/mobile phone to pay, you must avoid carrying a physical card close at the same time to avoid repeated card swiping and deduction. If you swipe the wrong card when entering the station, you may not be able to exit the station or be charged twice. It is recommended to use the same card to complete the entire trip. The entrance is on the 3rd floor (Level 3) of Vivo City Shopping Center, next to Food Republic Food Court. After exiting HarbourFront MRT, follow the sign "Sentosa Express" to enter VivoCity. Go upstairs to Level 3 and take the elevator or escalator. Move towards the direction of Food Republic Food Court and you will see it.
hat red
I gave it one star less because I can't use the tourist subway ticket card. I have to buy a ticket manually. The 4 SGD ticket allows unlimited rides. This time I took the subway because I wanted to go to Universal Studios. Here's a reference for you.
