Essam Fayez
Terrible Experience – Avoid This KFC! I’ve tried KFC in many countries, but this location at Sentosa, Singapore, is by far the worst. 1. Dirty Tables, No Cleaning – When we arrived, the tables were filthy from previous customers. We asked staff to clean one before we sat down, but they outright refused and told us to clean it ourselves. 2. Wrong Order, No Effort to Fix – I asked for specific chicken pieces, and they confirmed my request, but then served me completely different pieces. When I pointed it out, they claimed they didn’t have what I asked for—yet I could clearly see the pieces behind the counter. 3. No Basic Customer Service – I requested something as simple as salt, and they told me they had none, refusing to even check the kitchen or offer an alternative. The staff showed zero care or flexibility in handling basic customer needs. 4. Inedible Food – The chicken was old, hard, and undercooked inside—both the pieces and the sandwiches. It was simply not edible. 5. Manager’s Lack of Accountability – When I took the food to the counter to complain, the staff were completely indifferent. I asked for the manager, Mila, but she was equally unhelpful and incapable of resolving the situation. Only when I started taking pictures and mentioning a complaint did she seem confused about what to do, showing no leadership or responsibility. Overall, this KFC fails in food quality, customer service, and basic hygiene. Avoid this location unless you want a frustrating experience and wasted money. (Attached are photos of the food and restaurant conditions to back up this review.)
