Shop Reviews

Limited choice and stock. Wanted to get a backpack but staff informed that there’s no new stock and offered the one on display 🙄 …

very bad attitude of staff working there. I got a suitcase and in one time use it was faulty , I came with the luggage and they couldn't care less . very poor costumer service. they basically asked me to send by myself the item to the repair center so I spend on taxis from home to vivo , from vivo to Geylang and back home ,they showed no empathy at all last time I buy a samsonite in my life

The store had three staff at the time we came in yet none of them knew which is which. I saw that I’m not the first to have this type of complaint but it’s as if neither the owner nor their staff seemed to care about making a sales.

Terrible service or lack thereof. The lady associate didn’t even bother to attend to me even after she was done serving a gentleman customer who had left. Instead, she just stood around side eyeing me and rushed to serve another customer who had just walked in after me. Needless to say, I bought my luggage at Tangs right after I left this outlet.

Terrible services! The staff don’t ever bother to serve the customer instead chitchat beside the counter. Bad attitude

Appreciate staff Ms Marie and Yastie's help. Entered the store 15mins before closing time. I had dilemma choosing a bag. Both ladies were patient to guide me on the choices available in the store and continued to assist me till after their working hours. Thank you!

Terrible sales associates, 2 of them weren’t even keen on entertaining customers, just standing at the side, caught them playing with their phones too. Even though I went with the intention of buying a luggage I decided to walk out. Such a poor service for a reputable brand.

Came here to look for a luggage on a weekday morning where it was empty. The 2 older female staff here have no basic knowledge of the luggage and couldn't answer my questions about the material or services provided. Was keen on the Proxis luggage but the staff didn't know what "made of Roxkin" meant and even told me wrong info about the free personalisation provided. They even told me to find the info myself online- which I did later and one of them did not know what "personalisation" was. Please train your staff to have basic info on your products- I don't know what they are getting paid for. Would have given 1 star if not for that they were not rude.

bought a leather bag from Samsonite a few weeks back and it somehow got a brown stain that couldn't be removed with wet tissue. brought it here and Marissa kindly helped me to clean it, which was service I appreciated

I had a fantastic and awesome experience by Ms Yastie and Ms Marissa. They patiently guide me in getting the best luggage for my exact needs. Very professional and knowledgeable. They were thorough and I was so pleased that I even add on a personalised luggage tag for myself! Love the colour of the luggage! Thank you, ladies!👍🏼👍🏼👍🏼