Pandora Vivo City

I had a disappointing experience at Pandora Vivocity today. I spent some time walking around, contemplating whether I should approach the two staff members, as they seemed preoccupied with their tasks and did not acknowledge me or the other three groups of customers in the store. When I finally approached them with an inquiry, I was met with a monotone stare and reply. Their demeanor was far from cheerful or welcoming, which made the interaction uncomfortable. As a customer, I expect at least a basic level of attentiveness and friendliness, especially from a brand like Pandora. Unfortunately, this visit fell short of those expectations.

Honestly, the service and sale conditions were so bad, so preposterous that I have to think this store and brand in Singapore is counterfeit. Never have I ever felt so dissatisfied with Pandora in Australia and NZ. Now I have an item gifted to me that I can't do anything with nor enjoy. I don't think any retailer, would want a customer left feeling that way about their product.

I've never experienced such obnoxious and rude customer service before. I rushed down to vivocity pandora on the 16/11 at around 7-8pm after work. I understand it might've been pretty late but there wasn't any sign neither did the staff (2 ladies) mention that it was closed so, I proceeded to check out the charms available. I was served by a lady with her fingernails done in black. Throughout my time there, she was just looking at her nails and digging out the gunk in her fingernails. She just seemed really uninterested to serve us. Asides from that, I've never had an encounter whereby the staff leaves the charm on the table without placing a board under it. I was really displeased that the charm was left on the table and at some point, it was LEFT UNATTENDED while she spoke to her colleague. I've been in the customer service line before and I understand how frustrating some customers may be. However, I believe my family and I were not disturbing her in any way and we were only there to get the charms we wanted and leave. I truly am disappointed in the way we were served therefore, i have decided to write this review. I've never seen such POOR customer service in my entire life.

We were only asking for the prices but your staff looked annoyed and unhappy to serve us. The prices are not indicated so of course we need to ask but your staff just look at us from head-to-toe and did not even bother to assist us so we just left.

The service of Pandora Vivocity is the worst that I experienced among their outlets. The staff and their superior are not up to their expected standard.