The entrance of a Kiehl's store with holiday decorations and a mannequin.
Interior view of a Kiehl's store showcasing skincare and body care products.
Interior of a Kiehl's apothecary shop with skincare products and a vintage motorcycle.
The exterior of a Kiehl's store with a display window and a vintage motorcycle.
A bottle of Kiehl's Calendula Deep Cleansing Foaming Face Wash with a shopping bag.
A woman stands next to a skeleton dressed in a lab coat at a Kiehl's store.
The exterior of a Kiehl's shop with a mannequin and product displays.
Kiehl's shop interior with products, a skeleton mannequin, and a motorcycle.
The exterior of a Kiehl's store with a mannequin and products displayed inside.
A bottle of Kiehl's Ultra Pure High-Potency Serum with Hyaluronic Acid.
Based on 15 reviews
Out of 410 shops
Not enough ratings
Zent Harashi
Rude service. I can understand waiting in queue for 5-10 minutes before being allowed into the store due to social distancing measures. But before entering the store, I was rudely asked to "prove it" that I had checked in using the QR code. Took out my phone to "prove it" but I was expected to check in again. If you have doubts of your customers, then you don't deserve to have any.
Stella Lim
Veeeeery clingy staff, breathing onto my arm. When I turned around to face her, I was met with a chin tilt. Don't need that kind of attitude. Suntec Khiel's has wonderful staffs though!
lyn l
Was served by a staff with a condescending tone. I’ve had quite a few unpleasant experiences shopping at Kiehl’s outlets. Perhaps donning a lab coat gave some of them a sense of superiority...
Gloria He
Rule staff!!! Extremely the male staff. Selling cosmetics with a lab coat giving them a sense of superiority hahahhaha???
HC L
Very good service. Very patient to explain the different types of products and provide recommendations. Not pushy at all unlike some other brands. I like it that Kiehl provided many free samples which helped in my travels and making a decision for my cleanser.
Sharon Ngu
I have been to so so many Kiehl's outlet. Vivocity branch is the best. Sometimes i just went in and have a round to look, they never show attitude. When i said thank you and left, they are still friendly and did not get angry. Today I was served by Yenny. I still remember Kyle, but he was not around when I was there. His friendliness and attentive will always be in my heart. 1) super sincere 2) Friendly 3) The best attitude: NOT pushy at all. No hardselling 4) Honesty: it is actually very easy to persuade me to buy when you see my face and the way i asked questions. Cos some of the things i wanted are redundant and not necessarily to buy the products that have same function. Yenny explained nicely to me. Especially the vitamin C, the emulsion. About the vitamin C, actually i do not know anything, my friend said Vit C is good. However, Yenny explained to me about what i need: either by anti aging or by brightening. From there she explained to me and i can make decisions. She is not pushy, she given me the time to think and choose. She given me suggestion like what to choose depends on my needs, not because of want and promotion. The hand cream too, she explained to me the two different types. She even explained to me steps by steps which one to use first and I have another brand of pore reducer, she did not question much and taught me the steps to use. She arranged for me to take photos of products according to the correct steps. 5) Patience: Yenny was super patient with me, I asked so so so many questions and the discounts she is transparent enough and so kind. Thank you so much Yenny. Kudos to Vivocity Team again, your honesty and no hardselling are the reasons why I came back every single time despite my house is super far from Vivocity and I can actually choose other mall that I can earn a lot of points. However, this Superb team of Kiehl's Vivocity let me willingly sacrifice my time and sleep to visit them. I never regret purchasing at here!! Thank you Everyone.
Serene Teo
Was attended by Yenny during their 1111 sales. She was very patient , super friendly , Sincere and not pushy at all!! Recommended what I required and gave me samples. She's a gem to the company. I will definitely recommend ppl to her. Thanks to her I had a great experience of the store. Thank u Yenny once again!
ismail marican
Ann from this store in Vivo City is truly amazing. All smiles from the start, attentive & concern. Patiently, enriching us with the skin care routine of the products we purchased. She wasn't intrusive, she was there to assist. What an asset! Made our day & I truly adore Kiehl's products. Its trusted & been part of our skin care regime.
Denise goh
Excellent service that I received from ANN today. Very patient and friendly. Explain everything clearly (e.g products / facial routines / membership etc.). Benefit alot from the chat today. Had been experiencing great service from the VIVO outlet, will definitely go back there for my next purchase. 😊
