Jotam Law
Subject: Disappointed with Service – Charged for Bag Despite Large Purchase Dear [De Figurelab / Customer Service Team], I am writing to express my disappointment with the experience I had at your store, Harbourfront level 3. I collected my stuff today's afternoon.... I made a purchase exceeding SG $150, which included several shelves—items that are not only heavy but also fragile. To my surprise, your staff informed me that I still had to pay for a shopping bag. I find this quite unreasonable. I could understand such a policy for small or inexpensive items, but surely some discretion should be exercised when it comes to larger, more delicate purchases. To add to my frustration, I have shopped at other similar stores where I was provided with a bag—free of charge—for purchases as low as $20. I simply cannot understand the logic behind your practice. It makes customers feel like they are not valued, even when spending a considerable amount at your store. Please take a moment to review the items I purchased. I believe your policy in this case reflects poorly on your customer service approach and needs to be reconsidered. I hope you will look into this matter and provide a response. Sincerely, Ms Law