Mike Jones
Found staff rude and abrupt when asked about a charging lead. Appears facebook was more important than customer service..... even a 1 star rating is excessive for this place
🚄 VivoCity to Sentosa Express - $4 Entry | 4-min Journey - Learn More
Challenger Vivo City
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This retail establishment represents quality and service excellence within VivoCity comprehensive shopping environment, bringing curated product selections and professional expertise that meet specific customer needs while maintaining high standards for product quality and customer satisfaction. The business emphasizes knowledgeable service, authentic products, and customer education that help individuals make informed purchasing decisions based on their specific requirements and preferences. Located within Singapore premier retail destination, it serves as a trusted source for specialized products and expert guidance.
The carefully curated product portfolio showcases items selected for quality, functionality, and customer value, demonstrating expertise in market trends, consumer preferences, and product innovation. Professional staff provide detailed consultations, product comparisons, and usage guidance that ensure customers receive optimal value and satisfaction from their purchases. The establishment maintains competitive pricing, quality assurance programs, and customer service standards that create positive shopping experiences and long-term customer relationships.
Positioned within VivoCity diverse retail ecosystem, this destination serves customers seeking specialized products, expert advice, and quality assurance while exploring Singapore largest shopping destination. The strategic location provides convenient access to specialized shopping while customers enjoy other retail and entertainment options throughout the complex. Whether addressing specific needs, discovering new products, or seeking expert guidance, this establishment delivers specialized expertise and quality products that contribute to VivoCity reputation as Singapore premier comprehensive shopping and lifestyle destination.
The carefully curated product portfolio showcases items selected for quality, functionality, and customer value, demonstrating expertise in market trends, consumer preferences, and product innovation. Professional staff provide detailed consultations, product comparisons, and usage guidance that ensure customers receive optimal value and satisfaction from their purchases. The establishment maintains competitive pricing, quality assurance programs, and customer service standards that create positive shopping experiences and long-term customer relationships.
Positioned within VivoCity diverse retail ecosystem, this destination serves customers seeking specialized products, expert advice, and quality assurance while exploring Singapore largest shopping destination. The strategic location provides convenient access to specialized shopping while customers enjoy other retail and entertainment options throughout the complex. Whether addressing specific needs, discovering new products, or seeking expert guidance, this establishment delivers specialized expertise and quality products that contribute to VivoCity reputation as Singapore premier comprehensive shopping and lifestyle destination.
6333 5858
VivoCity
Operating Hours
Opening Soon
16m
Monday
11 am–9:30 pm
Tuesday
11 am–9:30 pm
Wednesday
(Today)
11 am–9:30 pm
Thursday
11 am–9:30 pm
Friday
11 am–9:30 pm
Saturday
11 am–9:30 pm
Sunday
11 am–9:30 pm
Photo Gallery
The entrance of a Challenger electronics store with various products and promotions displayed.
Interior view of a retail store showcasing a wide selection of headphones and audio equipment.
Interior view of a brightly lit electronics store with various products and displays.
Interior view of a retail store showcasing various electronic accessories and travel essentials.
Interior view of a retail store showcasing a wide variety of power strips and electronic accessories.
Interior view of a brightly lit electronics store with customers browsing merchandise.
The Challenger electronics store entrance with various displays and signage.
Display of Pokémon trading card packs and a digital clock at Challenger Vivo City.
Interior view of a Challenger store showcasing rows of computer peripherals like keyboards and mice.
Interior view of a shopping mall corridor with several shops, including Challenger and Play E.
Interior view of a Challenger electronics store with various products and displays.
A retail shop interior displaying various electronics including gaming consoles, smartwatches, and accessories.
A display of various Pokemon trading card game booster boxes and packs on a shelf.
A tablet with a stylus in a protective case, displaying a lock screen with time and date.
Challenger electronics store with various product displays and promotional signage.
Display of Pokémon trading card game booster packs and collector items.
A person holds a light blue Google Pixel 7a phone, showcasing its dual rear camera system and marketing information.
The entrance of a brightly lit electronics store with various products displayed.
Shelves stocked with Nintendo Switch consoles, Pokemon card packs, and Sony PlayStation 5 consoles.
Interior view of a Challenger electronics store showcasing laptops, accessories, and displays.
A hand holds a purple eggplant-shaped USB drive in its packaging.
Shelves stocked with Pokemon trading card game special collections and gaming accessories.
Interior view of a Challenger electronics store showcasing various computer accessories like mice and keyboards.
The Challenger electronics store entrance with various products displayed inside and outside.
A shelf displaying various Pokemon trading card game premium collections and booster packs.
Interior of a Challenger electronics store with laptops on display and customers at the cashier.
A wide aisle in a retail store showcasing a variety of power extension sockets and adapters.
A display of JBL and Harman Kardon audio products, including speakers and headphones, with promotional signage.
A display of Pokémon trading card game boxes and Xbox controllers at Challenger.
A display of various Pokemon trading card game collections and Huawei smartwatches.
Aisle view of a retail store showcasing various audio products like headphones and speakers.
Shelves display Nintendo Switch consoles and Pokemon Charizard GX premium collection boxes.
Packs of Pokemon trading cards and a Marvel Captain America LED charm are displayed on shelves.
Shelves stocked with various Pokemon trading card game collections and booster packs.
A shelf displaying various Pokemon trading card game premium collection boxes.
A display of Nintendo Switch games, Amazfit smartwatches, and One Piece card games.
Pokemon trading card game special collection boxes displayed on a shelf.
Interior view of a Challenger electronics store showcasing various gadgets and gaming consoles.
Interior view of a well-stocked electronics store with shelves full of gadgets and accessories.
Overall Rating
3.1
/
5
Based on 15 reviews
Mall Ranking
#355
Out of 410 shops
Category Ranking
Not enough ratings
Negative Reviews
Wang Jun yuan
I would have given zero stars if I could. I recently just brought a new iPhone wire today and the wire spoilt in just one hour of me using it. It did not came into contact with any water or similar. And it was not refundable or exchangeable
Hans Chan
Extremely disappointed with the customer service at Challenger. I was informed by a Sony staff that there was a discount available, but when I proceeded to the cashier, the female staff named Niki (if I got her name right) completely dismissed the discount without explanation and spoke in a rude, unfriendly manner. Her attitude was unprofessional and made the entire experience frustrating. It felt like I was being brushed off. This kind of behavior is unacceptable, and honestly, it feels like a scam when one staff says there’s a promotion, and another refuses it with such hostility. I’ve been a regular customer at Challenger, but this incident has made me reconsider. I won’t be returning. And they charge $0.50 for a carrier too so bring your own
Roy Z1
Very disappointing experience. Challenger selling low quality, problematic items. Power bank will randomly die even if fully charged, and only works if recharged. Power bank doesn't have any power when bought, the counter guy claim it's working as expected. Hope they can set high standard for product they sell.
Cheapo Uncle
Be careful asking the guy there in the TPlink corner. He is not friendly at all, i got scolded for asking the range of the wifi extender. As always I was using a low mild tone when asking the question to at least not being rude. Its my first time experience about this kind of rudeness. I am not sure if that guy is tired or what, regardless there is no valid reason to scold your customer just for asking a simple question. If you dont know the answer then can politely say "im not sure" i can accept that. Anyways there lots of challenger store here so i dont think its not the end since i can always go to diff store. Dont ever go to this store and buy TPLink not knowing what is the product specs else you will be scolded if you ask question "Lesson from me and for me"
Positive Reviews
ml seet
In store service is important to my family. Shout out to Uncle Richard for giving us a pleasant and enriching time on our products, a Honor hp & a power bank. Thank you Richard !!
Darren Fam
I would like to express my sincere appreciation for Richard’s outstanding assistance in handling my exchange request. Despite the store’s policy that goods sold are not exchangeable, Richard took the time to understand my concerns about receiving a repeated gift. He went above and beyond by seeking approval from the store manager and even arranging for a replacement product from another store. Throughout the process, Richard was professional, courteous, and solution-oriented, making the experience smooth and pleasant. His dedication to customer satisfaction truly stands out, and I am grateful for his help.
Umairah Qaireena
Excellent service!! Nick Chua was very helpful! he answered all of our queries and even helped us put on the screen protector on my ipad!! had a great experience there!
Rajidi Sharnan
Spent about 1.5 hours trying all the diff headphones as I was very fickled with my decisions, but staff Mcclaine was really super patient and very helpful with everything.
Anuar Hassan
The store has a lot of merchandise. Particularly in the audio section but I came for them sweet printers.
