Found staff rude and abrupt when asked about a charging lead. Appears facebook was more important than customer service..... even a 1 star rating is excessive for this place
ml seet
5
In store service is important to my family. Shout out to Uncle Richard for giving us a pleasant and enriching time on our products, a Honor hp & a power bank. Thank you Richard !!
Darren Fam
5
I would like to express my sincere appreciation for Richard’s outstanding assistance in handling my exchange request. Despite the store’s policy that goods sold are not exchangeable, Richard took the time to understand my concerns about receiving a repeated gift. He went above and beyond by seeking approval from the store manager and even arranging for a replacement product from another store.
Throughout the process, Richard was professional, courteous, and solution-oriented, making the experience smooth and pleasant. His dedication to customer satisfaction truly stands out, and I am grateful for his help.
Wang Jun yuan
1
I would have given zero stars if I could. I recently just brought a new iPhone wire today and the wire spoilt in just one hour of me using it. It did not came into contact with any water or similar. And it was not refundable or exchangeable
Hans Chan
2
Extremely disappointed with the customer service at Challenger. I was informed by a Sony staff that there was a discount available, but when I proceeded to the cashier, the female staff named Niki (if I got her name right) completely dismissed the discount without explanation and spoke in a rude, unfriendly manner.
Her attitude was unprofessional and made the entire experience frustrating. It felt like I was being brushed off. This kind of behavior is unacceptable, and honestly, it feels like a scam when one staff says there’s a promotion, and another refuses it with such hostility.
I’ve been a regular customer at Challenger, but this incident has made me reconsider. I won’t be returning.
And they charge $0.50 for a carrier too so bring your own
Umairah Qaireena
5
Excellent service!! Nick Chua was very helpful! he answered all of our queries and even helped us put on the screen protector on my ipad!! had a great experience there!
Rajidi Sharnan
5
Spent about 1.5 hours trying all the diff headphones as I was very fickled with my decisions, but staff Mcclaine was really super patient and very helpful with everything.
Roy Z1
1
Very disappointing experience. Challenger selling low quality, problematic items. Power bank will randomly die even if fully charged, and only works if recharged. Power bank doesn't have any power when bought, the counter guy claim it's working as expected. Hope they can set high standard for product they sell.
Anuar Hassan
4
The store has a lot of merchandise. Particularly in the audio section but I came for them sweet printers.
YF Png
5
Great service by Eddy! I was able to find a suitable laptop based on his recommendations.