Damon Chua
Blu Kouzina on 15th Feb was hands down one of the worst dining experiences I’ve had in Singapore. The service was shockingly bad, and the staff were completely unorganized and inefficient, with no proper SOP in place. I ordered my food for takeaway at the main entrance around 650pm-7pm but was never offered a seat & we had to walk in indoor to wait for our food as we saw an empty seat. I offered my contact that they may call me when the food is ready as we wanted to head back to watch our outdoor movie just opposite the restaurant but thank goodness we chose to wait for it otherwise we probably would not even have been informed that our food was ready. Here’s why. We waited 40 minutes for our food which is fine as we were notified that it would take around 20-30 mins and we noticed it was quite crowded. We waited 15 minutes for two iced chocolate milkshakes —which, by the way I collect them myself because we noticed the drinks being prepared for other customers were simply sitting at the waiting bar area. I even saw another iced chocolate/mocha drink sitting there for 15 minutes before the customer finally got it. What made the experience even worse was that I offered to give my contact THREE times since we wanted to head back to Palawan Kidz City Roof Garden for our outdoor movie, and I could have easily come back when the food was ready. Not a single staff member took my contact, despite me clearly offering it multiple times. Meanwhile, one waiter blatantly ignored us whenever we tried to flag him down. To top it all off, when I finally got my takeaway, they didn’t even include cutlery, and I had to ask for it separately. This level of carelessness is unacceptable for a place charging premium prices. The only saving grace was the Indian waiter on duty who passed me my order, who was actually on the ball and helped me follow up on my order—the rest of the staff were completely unbothered, Disorganized & Horrendous. Overall, this place is slow, overpriced, disorganized, and terrible service. With so many other great dining options in Singapore, this place is not worth my time or money & I will avoid it.
