Best Denki Vivo City

Bad aftersales service by Best Denki staff who is based in Vivocity Best Denki. Bought an electrolux dryer on 15 Aug to replace my faulty set. Need the new dryer in a hurry and was promised by Best Denki that it will be delivered and all set to use on 18 Aug. Any normal customer will take it to meant that the stacking of the dryer will be equally done on the same day (from that statement), and I have rescheduled my work commitments to be at home to receive the delivery. On 18 Aug, Best Denki delivery guys delivered the dryer and parked it aside in my kitchen. They did not bring the stacking kit and informed me that someone from Electrolux will bring later on the same day to stack up the dryer (on top of the washing machine). After 2 hours, i did not receive news from anyone and i called up Best Denki. Imagine my shock when i was informed that the stacking of the dryer (on top of the washing machine) can only be done on 19 Aug. Additionally i was told that the Electrolux salesperson (another salesperson who accompanied me to make payment) had informed me on 15 Aug that the stacking will only be done on 19 Aug (which is a different day from the delivery), which i disputed as that message was not communicated to me. I called up Electrolux hotline and to my dismay, i learnt that the salesperson had only put through a request for the stacking just 2 hrs back. This meant that there is a possibility that the salesperson may have forgotten to put in a stacking request on 15 Aug. I do not wish to speculate the reasons for the mistake, however what puts me off is that the saleperson insisted that he had communicated about the stacking arrangement with me on the day of the purchase when clearly he did not do so. To Electrolux centre's credit, the receptionist who took my call understood my predicament and managed to arrange a technician at the last minute to come down to my house and perform the stacking on the same evening. It was a good recovery after lots of calls to both Best Denki/Electrolux which i should not need to get involved in as that is a commercial arrangement by both Best Denki and Electrolux. I thought that was the end of the issue however Best Denki apparently felt it would be exciting to add a further twist to it. Electrolux technician empty handed and mentioned that the stacking kit should be delivered by Best Denki, not Electrolux. At this point in time, the volcano in me was about to explode but kudos to the electrolux technician for saving the day as they had a spare stacking kit in their van To electrolux - Please do a post mortem and improve your logistical arrangements with your retailers To Best Denki - Equally your logistical arrangements sucks to the max. Please do a post mortem and improve your logistical arrangements with your suppliers

Had a very bad experience from a promoter from this outlet. We cane to check the hitachi fridge price and the staff was not knowledgeable and helpful and did not directed us towards anyone who know the product well. We had to go to the Ngee ann city outlet where we got the best service and help and promotion deals for the same item that we enquired at vivo outlet but didn’t had any promotion. Wonder why price and deals soo much different between the outlets!

Salesperson has good knowledge in the Air Conditioning. Patience in explaining the product detail. But poor after sales service. Remote Control was not given after installation. The salesperson did not highlight any additional potential charges when closing the sales. They will push you to resolve with the Contractor on your own for the the additional charges (for additional trip due to ID box up, and additional pipe length which is already the shortest routing for a standard BTO layout). Do watch out for that. Might as well I purchase it from the Contractor than Best Denki.