The staff are very helpful and knowledgeable. Overall, a good experience and this is the 3rd time I am buying home appliances from them. I highly recommend them as good staff are hard to come by nowadays. I stay in central area but don’t mind travelling to Vivo city to enjoy a good shopping experience.
J “Nobita” O
5
The salesperson who attended to us buying LG laptop was very knowledgeable and helpful. The second salesperson who helped us to make payment was very patient and informed us what was the deal for credit card payment.
Fleur Ply
5
If you’re ever at Best Denki in VivoCity, look for Edward! especially if you’re shopping for a refrigerator, washing machine, or dishwasher. Not only does he have in-depth product knowledge, but his after-sales service is truly exceptional.
I purchased several appliances from Edward, and for two months following the purchase, he has been incredibly responsive and helpful over WhatsApp, patiently addressing every question and resolving every issue I’ve faced. It’s rare to find a salesperson who genuinely goes above and beyond, but Edward does exactly that.
If you want great service during and after your purchase, make sure to ask for Edward. You won’t be disappointed!
Athirah K
5
Went down back in April to look for the brand day deals and Dennis gave us top notch service. His customer service is the best. Always replying on time and helping us any way he can. even managed to get us great deals on the items we purchased! Dennis is a great salesperson, highly recommend to look out for him for home purchases. Thank you so much Dennis!
Yuki Lim
5
The salesperson, Mr Pang, who helped us in Best Denki, has given us a lots of sharing to assist us in purchase a washer and dryer. He both professional and knowledgeable. He shares his knowledge in an easy and simple way for us to understand the differences and functions for each product. Amazing service! Thanks Mr Pang.
Teo Shao Choon
1
Bad aftersales service by Best Denki staff who is based in Vivocity Best Denki. Bought an electrolux dryer on 15 Aug to replace my faulty set. Need the new dryer in a hurry and was promised by Best Denki that it will be delivered and all set to use on 18 Aug. Any normal customer will take it to meant that the stacking of the dryer will be equally done on the same day (from that statement), and I have rescheduled my work commitments to be at home to receive the delivery. On 18 Aug, Best Denki delivery guys delivered the dryer and parked it aside in my kitchen. They did not bring the stacking kit and informed me that someone from Electrolux will bring later on the same day to stack up the dryer (on top of the washing machine). After 2 hours, i did not receive news from anyone and i called up Best Denki. Imagine my shock when i was informed that the stacking of the dryer (on top of the washing machine) can only be done on 19 Aug. Additionally i was told that the Electrolux salesperson (another salesperson who accompanied me to make payment) had informed me on 15 Aug that the stacking will only be done on 19 Aug (which is a different day from the delivery), which i disputed as that message was not communicated to me. I called up Electrolux hotline and to my dismay, i learnt that the salesperson had only put through a request for the stacking just 2 hrs back. This meant that there is a possibility that the salesperson may have forgotten to put in a stacking request on 15 Aug. I do not wish to speculate the reasons for the mistake, however what puts me off is that the saleperson insisted that he had communicated about the stacking arrangement with me on the day of the purchase when clearly he did not do so.
To Electrolux centre's credit, the receptionist who took my call understood my predicament and managed to arrange a technician at the last minute to come down to my house and perform the stacking on the same evening. It was a good recovery after lots of calls to both Best Denki/Electrolux which i should not need to get involved in as that is a commercial arrangement by both Best Denki and Electrolux. I thought that was the end of the issue however Best Denki apparently felt it would be exciting to add a further twist to it. Electrolux technician empty handed and mentioned that the stacking kit should be delivered by Best Denki, not Electrolux. At this point in time, the volcano in me was about to explode but kudos to the electrolux technician for saving the day as they had a spare stacking kit in their van
To electrolux - Please do a post mortem and improve your logistical arrangements with your retailers
To Best Denki - Equally your logistical arrangements sucks to the max. Please do a post mortem and improve your logistical arrangements with your suppliers
S
1
Had a very bad experience from a promoter from this outlet.
We cane to check the hitachi fridge price and the staff was not knowledgeable and helpful and did not directed us towards anyone who know the product well.
We had to go to the Ngee ann city outlet where we got the best service and help and promotion deals for the same item that we enquired at vivo outlet but didn’t had any promotion.
Wonder why price and deals soo much different between the outlets!
Lemaros Leow
5
Like to compliment sales staff Best Denki Vivo City, Merryl Ann for her outstanding service. From the moment I walk in, she was friendly, professional and genuinely helpful. She was actually from the Apple MAC, but she helped me even though I wanted to buy a Samsung phone. At that time, Samsung staff was not in. She ran in and out of the storeroom to get me the freebies such as Samsung ear buds and Mazer charger. It's rare to come across someone so attentive and professionalism. Thank you for your service Merryl Ann.
Sook Ting Liew
5
Dennis provided exceptional customer service. He was attentive, knowledgeable, and went out of his way to ensure our needs were met. His friendly attitude and professionalism made the entire experience smooth and pleasant. Truly appreciate his help!
Gulzar Begum
5
I came to the Best Denki outlet to purchase a TV on 23/8/25.
Recommended by Carson, his Main Sales Staff, Dicky oh assisted me very well. He was very patient, friendly, clear and introduced me to many and the best options catered
to my interest needs. My whole purchase process was smooth and fast. Thank you
The next staff Patrick Chia who took over and assisted me with my purchase too was friendly, patient and guided me well when I was unsure with regards to the account.
Really appreciate the good service and satisfied with my purchase assisted by the staffs.
Keep up the good job!