Good collection across various brands, and a very friendly and helpful staff.
Prasanna Kumar Ramamoorthy
5
I had a fantastic experience at W Optics, Vivocity while shopping for a pair of sunglasses for my wife and prescription glasses for myself. The highlight of our visit was the exceptional service provided by Ms. Reon.
She was patient, knowledgeable, and genuinely helpful in guiding us through the selection. Ms. Reon offered great suggestions that suited both our style and needs, and she took the time to explain lens options and fitting details thoroughly. Her friendly attitude made the whole process enjoyable and stress-free.
The store also had a great selection of frames and sunglasses, making it easy to find something perfect for both of us. Highly recommended for anyone looking for quality eyewear and top-notch customer service. We’ll definitely be coming back!
Malcolm Leong
5
I was referred to this shop by my brother who has a good experience.
I must say indeed it was a good experience doing my progressive glasses here. They really take the time to make sure the measurements and diagnosis is done correctly. That said, you as a customer should be patient too.
I will also like to commend Christina for being so professional and patient. She was meticulous in her work, very patient in me choosing frames, also very patient in adjusting the frame to my liking. She also made sure I adjusted to my progressive lens and also made adjustments so I can see clearly.
Highly recommend!
Zillo
1
Qing Qing is extremely rude. I don’t know how this place doesn’t have even lower reviews. She acts nice around the parent but when the parent leaves, she starts being unnecessarily rude to the child. When she was explaining to me how long it was going to be, I noticed her giving my child dirty looks. She even called my child lazy for trying to put the contact lenses in a certain way when my child has 0 experience with contacts so how is he suppose to know how to put it in? Qing Qing also talks to my child in an angry tone when he fails to put on his contacts as I wasn’t there but it’s normal to make mistakes. If you EVER book at VivoCity W Optics DO NOT go with Qing Qing. I honestly don’t know what gives this women the confidence to be rude. We are paying for the service. We are not paying for your attitude.
Ramya Priyadarsini
5
I cannot recommend W Optics more, recently visited the outlet in Vivocity to buy a sunglass for me and a prescription glass for my husband. We visited the outlet a few times before making a decision and Ms. Reon was very patient and friendly and showed us a lot of options during all our visits. The customer service was amazing and their collections as well.
Stacey L
5
The optometrist is my favourite! Never got her name, but she's very helpful, honest, up to date with eye care and eye health, and very informative. Been getting contact lenses from them for years :)
Bo “YB” Yuan
5
I purchased my first pair of glasses in Singapore here and the staff was very friendly with helping me on choosing the right frame.
A few months later I slightly bent the glass frame and the staff worked their magic to fix the frame. Highly recommend!
D Yuen
5
I’ve been a loyal customer at this shop for several years, and each time I look forward to my yearly check-up with Joanne. She has consistently provided exceptional care and is truly a trusted optometrist. Joanne is incredibly patient and takes the time to thoroughly explain my eye health and the results of each check-up. I never feel rushed, and I appreciate how she answers all my questions with great detail. It’s rare to find someone so dedicated to their patients, and I always leave feeling well-informed and confident in my eye care.
This year was no exception—Joanne not only gave me expert advice on the best frames for my face, but she also ensured I had all the information I needed to make a confident choice. Additionally, I had the pleasure of interacting with her colleague, Reon, who was equally friendly, professional, and helpful.
Highly recommend Joanne and her team for anyone looking for knowledgeable, caring, and personalized eye care!
Zhibin Zeng
1
This shop won’t hesitate to disappointed a loyal customer for more than 10 years. I wanted to replace my scratched lenses, they asked me to sign a waiver that in case of any breakage, not just scratch, breakage, even if they smash and step onto and totally destroy my frame during the process of lens replacement they won’t be hold responsible. What a bull****shop. Can’t believe I bought all my glasses and shades from them since school time.
(Shop owner responded to my negative comment and later removed it. Interesting.)
Catherine Tan
5
WanQing is always very thorough and clear in explaining my eye conditions. I much appreciate her professionalism in providing a very excellent service to her customer. Thank you !!