It isnāt the best ice cream, there are 14 different flavours but they are all the same basic of choice.
Gemma Garrity
1
I tried to buy two cupcakes for my 2 year old as a special treat this morning. The staff were not only incredibly rude and unwelcoming (couldn't smile or even look at me when I tried to order), they refused to give me a paper bag to put them in so I simply walked away. Apparently you have to buy a cookie to receive a tiny little takeaway paper bag. I am heavily pregnant and was on my own with a toddler, I simply wanted to put them in my bag for later as I had no hands free, obviously a paper napkin wasn't going to work. Terrible service.
Mervyn C
1
Bad attitude by staff. Very Rude. Please have some patience towards customer. Not going to support this shop again. Please educate you staff on customer service.
shermine goh
1
Worse ever service š pls teach ur staff to not show black face at people and give a attitude.
HaniEffy Sopri
2
Advice customer NOT to buy sliced cakes from the shelve display. Do check if its new. A friend bought from the shop and its super harden like it has already expired after 3 days. Do not buy sliced cakes from them. Drinks such as coffee,milkshakes and smoothies are NOT follow from SOPs. Cupcakes,ice cream and bottles drink are okay to consume. Staff are improper uniform. Can wear sandals/slippers? Short skirt?
soe thiha zaw
1
Buying cupcakes at vivo city branch is my first time experience because my brother usually bought for me before. So, this brand is familiar with me. The cupcakeās taste is very outstanding but the customer service as I showed (I captured her from the back, hoping I didnāt invade her privacy, even though she had a bad attitude and temper). Me and my mom just finished dinner and wanted cupcake for the dessert. We bought 1 mini and 1 regular size but she think we canāt differentiate the size and comes out from the counter pointing this is mini and that one is regular with a little loud voice. I replied I know about the size and she said she can give box for mini if we buy at least 3. I show the price list that they sell only one mini without box. She takes what we ordered and I told her āYou should listen carefully what the customer says next timeā with positive voice. Then, her temper flares up and didnāt let me talk by saying back to me loudly and continuously. If she has personal or family problems, the customers are not the one who trigger them. Hope she can change in the future.
Roselind Tan
1
Redeemed chope voucher at Vivocity outlet. Meet a very.....very nagging service staff. She kept look down on me who redeem chope voucher instead of payment. Question me alots as like I gotten free voucher. Tell u the truth if I'm her boss I'll fire her immediately. Chase away customer instead of bring in sale. I'll never go to this outlet forever. Service walk in customer first & give pastic carrier but chope customer got to carry the box of 3 slice cakes without carrier. Chope customer low class meh. Twelve Cupcake Bosses watch out, this kind of service staff (refer to picture behind the counter) chase away sale only.
Someone
1
Read the reviews and guessing she is the same sales assistant.
Picked up a preordered cake. Senior lady appeared angry, dismissive and not happy to serve me.
Placed plastic bag with cake box on table, stared at her phone and said "you check it yourself, they packed everything for you already". First time ever, I preorder a cake and coldly told to "you check it yourself" while the person is looking at her phone.
Whole encounter from the time she placed box on table til i checked and left, she just looked at her phone. Gave me the impression she was just waiting for me to leave.
Cake is ok, but I'll buy my future cakes from other shops. Once is enough. I must remember to check Google reviews when trying out a new shop.
Rain Cai
1
Terrible experience. That old lady at the shop is so terrible. I bought a cake voucher via Fave and wanna redeem at the shop. She used my phone and redeemed the voucher herself, then she said there is no QR code, there is no "successful". I showed her the TICK means successful. She said no! I said the voucher has been redeemed. O told her she must be talking about fave pay but I'm using fave VOUCHER. She is not familiar with the process yet shouted and yelled at me. Even use languages like WALAO and scolded me as if it is my fault that she doesn't know the process. I told her, you not sure u scold me for what? Then she said AIYA YOU GO LA GO LA!
Terrible really. she chased me away without giving me candles and a cake knife. If it's not for the fave voucher i had paid online, i would have gave the business to other shops instead
Mausam Piyush Vora
1
Horrible experience. The old lady is very mean and rude. I wanted to buy the mini cupcake and she removed the new one and kept on side. Then she gave one from the old stock and when I confronted her about it, she started shouting at me.
Please be careful when buying from here.