Reviews for Samsung Experience Store

Daniel Chin

September 12, 2025

5

Chew's product knowledge was truly impressive and incredibly helpful. Her customer service skills created a positive and welcoming experience. She went above and beyond to ensure satisfaction with the entire process. It was a pleasure interacting with such a capable and dedicated individual. I would highly recommend seeking assistance from Chew in the future.

Dewi Setiawati Dewi Setiawati

September 12, 2025

5

I go here yestrday buy phone case sqmsung galaxy s25 good quality, good price also,. I get 50% off. Thanks

Vikas

September 12, 2025

4

Good: 1. Spacious Samsung showroom at vivocity. 2. Helpful staff. 3. Excellent service center for Samsung phones. They take good care of your phone as long as it's under warranty. Bad: 1. Watch straps are there for display only, not for sale. 2. Sometimes, Samsung accessories can be found for cheaper @ singtel and M1 shops in the same mall. ============== Edit ( 08-2023) Went there for screen repair for my under warranty Fold 4. 1. I was asked to backup my phone data using smart switch. 2. After backup was complete, I erased all data on my phone before handing it over. 3. Signed a couple of documents for a loaner note 10. 3. Got an update the same afternoon that my phone was repaired and is ready for pick up. 4. Went to the store the next day and picked up my phone with: 1. Replaced inner LCD. 2. Replaced screen protector. 3. Replaced the battery. Good job.

Axkrise Angel

September 12, 2025

5

The store manager Antonio was very helpful and kind in addressing my concerns with my phone. He provided great service. Will surely recommend him and this branch to others :)

Cheng Kok kay

September 12, 2025

5

Special mention of Ms Chew and Ms Xinyi. Ms Chew is courteous, patience in helping me to set up the Vivo Apps. Ms Xinyi on the other hand do very well as a cashier counter staff. Such staffs are hard to employ this days. Thank you the both of you.