Samsung's VivoCity Experience Store on level 2 transforms technology retail into an interactive journey, where cutting-edge innovation meets hands-on exploration across a recently renovated space designed for the modern consumer. This isn't just about buying a phone – it's about discovering how Samsung's ecosystem of smartphones, tablets, wearables, cameras and audio devices can integrate seamlessly into your daily life, all demonstrated by knowledgeable Samsung Ambassadors who genuinely understand the products.
The store showcases the complete Samsung range alongside carefully selected after-market and original accessories, giving shoppers everything they need to maximise their device experience. What sets this location apart is its comprehensive service offering, providing device repairs, software troubleshooting and product demonstrations that go beyond typical retail interactions. The newly renovated interior features a coffee bar where customers can relax while waiting for service appointments, plus abundant wired and wireless charging docks throughout the store ensuring your devices stay powered during your visit.
Open daily from 11am to 9pm at units 02-28/29, the Experience Store concept lets you actually experience Samsung technology rather than just reading specifications on a box. Whether you're comparing the latest Galaxy smartphones, testing smartwatches, or exploring premium audio equipment, the interactive displays and expert staff make informed purchasing decisions straightforward. Call 6376 9150 for service enquiries or visit to discover how Samsung's latest innovations can enhance your connected lifestyle.
6376 9150
VivoCity
Operating Hours
Opening Soon
15m
Monday
11 am–9 pm
Tuesday
11 am–9 pm
Wednesday
11 am–9 pm
Thursday
11 am–9 pm
Friday
(Today)
11 am–9:30 pm
Saturday
11 am–9:30 pm
Sunday
11 am–9 pm
Menu information is not available at this time.
Photo Gallery
The entrance to a Samsung Experience Store with displays of Galaxy phones and accessories.
The entrance to a modern Samsung Experience Store showcasing new foldable phones.
Interior view of a modern Samsung Experience Store showcasing various electronic devices.
Interior of a Samsung Experience Store with colorful displays and product showcases.
Interior of a Samsung store showcasing Galaxy Note20 Ultra 5G and various phone cases on display.
Customers browse Samsung products displayed on sleek white tables in a modern, well-lit store.
Interior of a Samsung Experience Store showcasing various Samsung devices and accessories on display.
Interior of a Samsung Experience Store with customers and displays of smartwatches.
Interior of a modern Samsung Experience Store with seating and product displays.
Interior of a Samsung Experience Store showcasing smartwatches and phone accessories.
Interior of a modern electronics store showcasing various audio devices and accessories.
Interior of a modern Samsung Experience Store showcasing various electronic devices and accessories.
A display of Harman Kardon speakers and hand sanitizer in a modern retail store.
A brightly lit store interior with a display of cakes and macarons, and Samsung products in the background.
A busy shopping mall interior with various stores and shoppers on different levels.
A display wall showcasing AKG headphones and Samsung phones, with a prominent 'AKG A Samsung Brand' sign.
Interior of a Samsung Experience Store with customers and a large display advertising Galaxy Buds.
Interior of a Samsung Experience Store with customers browsing products.
The Samsung Experience Store entrance with displays of Galaxy phones and watches.
A view from above showing a Samsung Experience Store and a Starbucks cafe in a shopping mall.
Interior of a Samsung Experience Store showcasing Galaxy Watch Series and accessories.
Interior view of a Samsung Experience Store showcasing various accessories and devices on display.
Interior of a modern Samsung Experience Store showcasing various electronic devices and accessories.
Interior of a Samsung Experience Store with customers browsing products and displays.
A Samsung Experience Store with a cafe display, showcasing phones and desserts.
The entrance of a modern Samsung Experience Store with illuminated displays and products.
Interior of a Samsung Experience Store showcasing AKG headphones and Samsung Galaxy phones.
Customers browse the latest Samsung products and accessories in a modern, well-lit store.
Rushed over to the Samsung Experience Store at Vivocity to get a cover for my new Fold because their opening hours on Google state that they are open till 10pm. Reached there slightly after 9.40pm only to be greeted by closed doors and no lights. Very upset to have made a wasted trip, especially since I rushed over from the Westgate store at their 9pm closing time after being informed that the cover I am looking for was just sold out.
Hope future customers are able to be provided accurate information, instead of wasting their time.
P.S. For friends with a similar experience, there are Samsung covers available at the Best Denki store just a few units away on the same floor, you do not have to purchase from the Samsung store. I added a photo of the cover below, unsure if it is more costly there, but at least my trip was not a total waste.
Yousef K
Worst Samsung service centre in Singapore.They want to loot money from customers as much as possible. Samsung customer care agreed to do the replacement of LCD screen with 53 dollar payment as all over the world it’s proven Samsung product defaults causing the display defects with lines.I went to service centre; but they service manager and the service lady Jenny
denied to do free display change by showing the minor coating damages on the fibre edges of the phone and asking me to pay extra 300 plus dollars for LCD display change.Is Samsung scratch proof phones🤔?Peeling of coating on the phone makes Samsung warranty void???Cosmetic damage void the warranty??Means after buying a phone, keep in the same box and keep in the showcase for not void the warranty 🤣🤣🤣Simply wasting time and money.Better stop buying Samsung phones!!!Samsung want to do Robbery from customers!!!
Loh
Chris Lee is probably one of the worst sales person here. He rushed through my zym mobile plan setup and lied that i can transfer the plan to my name later. When his colleague assisted my family member they did it the correct way and Chris was forced to admit his mistake. Now i can’t even access my own zym account because is under a different family member.
Christina Leong
I purchased a phone with a screen protector on wednesday and there is already a chip on the protector. When I checked with the person at the cashier, he didn't even bother to look at me or the phone and said that it is like that and they don't have any issues so far. I generally have a very good experience with the staff but this is horrible service of just one person who i believe is the manager. I don't expect a replacement but at least some attention given to a customer is needed. If you cannot be bothered with a customer with queries and have feedback on your product, then it is quite disappointing.
Nefta Chan
Samsung Online Store GROSS MISREPRESENTATION OF STOCK DELIVERY AND INVENTORY. I would avoid buying from Samsung. Bought S25 on Samsung online store and was notified of delayed delivery via SMS. No further follow ups after a week. I had to call into Samsung customer service 3 times on my own to figure out when the delivery would happen. Turned out they didn't figure out their stocks properly and ran OOS of Pink. Was asked to change my phone colour so that the delivery could be arranged. Absolutely no service recovery. I had to recover it for them. It is astounding that buying direct from Samsung I was deprived of obtaining the desired phone model on time. Will never be buying from Samsung ever again.
Positive Reviews
Gayan Chathuranga
The Samsung store at VivoCity is a great spot for all things tech. The staff are knowledgeable, friendly, and always ready to assist with product demos or answering questions. The store layout is modern and spacious, making it easy to explore the latest Samsung gadgets and accessories.
Whether you’re looking for a new phone, tablet, or wearable, this store has a wide selection. They also offer repair services and helpful advice on device setup. A must-visit for Samsung fans or anyone in need of quality tech products!
Yuvina Malathi Ram
I had difficulty connecting my phone and watch. I approached one of the staff there, randomly and asked for help. He was patient and helped me get it connected. His name is Poomin. Usually I don't post review. But in this case I had to. Most service staff are usually judge customers of they don't know simple stuff. He was attentive and explained clearly. Good work out there.
Louis Chua
Brought my mum down to get a new phone.
The experience was Wow! The experience was superb compared to our last trip. Bernard Lim And Leonard were very patient to go through the details with my mum. Also they assisted with the transfer of her data from the old phone to the new phone. Indeed a very good experience.
Cyril Goh
My wife and I visited the Samsung Experience Store at VivoCity recently to purchase each a new phones, and we were served by two outstanding salespersons – Eric and Lyn. From the moment we stepped into the store, both of them were incredibly friendly, patient, and helpful.
They were very knowledgeable about the products and took the time to explain everything clearly to us. What impressed us most was how efficiently and smoothly they assisted us with transferring data from our old phones to the new ones. Throughout the process, they remained attentive and professional, making the entire experience pleasant and stress-free.
We truly appreciate their excellent customer service and would like to commend them for a job very well done. We hope the management will recognise Eric and Lyn for their great work and dedication – they are truly assets to the team.
Thank you
Cyril and Carol
9th June 2025
Daniel Chin
Chew's product knowledge was truly impressive and incredibly helpful. Her customer service skills created a positive and welcoming experience. She went above and beyond to ensure satisfaction with the entire process. It was a pleasure interacting with such a capable and dedicated individual. I would highly recommend seeking assistance from Chew in the future.
