Rushed over to the Samsung Experience Store at Vivocity to get a cover for my new Fold because their opening hours on Google state that they are open till 10pm. Reached there slightly after 9.40pm only to be greeted by closed doors and no lights. Very upset to have made a wasted trip, especially since I rushed over from the Westgate store at their 9pm closing time after being informed that the cover I am looking for was just sold out.
Hope future customers are able to be provided accurate information, instead of wasting their time.
P.S. For friends with a similar experience, there are Samsung covers available at the Best Denki store just a few units away on the same floor, you do not have to purchase from the Samsung store. I added a photo of the cover below, unsure if it is more costly there, but at least my trip was not a total waste.
Gayan Chathuranga
5
The Samsung store at VivoCity is a great spot for all things tech. The staff are knowledgeable, friendly, and always ready to assist with product demos or answering questions. The store layout is modern and spacious, making it easy to explore the latest Samsung gadgets and accessories.
Whether you’re looking for a new phone, tablet, or wearable, this store has a wide selection. They also offer repair services and helpful advice on device setup. A must-visit for Samsung fans or anyone in need of quality tech products!
Yuvina Malathi Ram
5
I had difficulty connecting my phone and watch. I approached one of the staff there, randomly and asked for help. He was patient and helped me get it connected. His name is Poomin. Usually I don't post review. But in this case I had to. Most service staff are usually judge customers of they don't know simple stuff. He was attentive and explained clearly. Good work out there.
Yousef K
1
Worst Samsung service centre in Singapore.They want to loot money from customers as much as possible. Samsung customer care agreed to do the replacement of LCD screen with 53 dollar payment as all over the world it’s proven Samsung product defaults causing the display defects with lines.I went to service centre; but they service manager and the service lady Jenny
denied to do free display change by showing the minor coating damages on the fibre edges of the phone and asking me to pay extra 300 plus dollars for LCD display change.Is Samsung scratch proof phones🤔?Peeling of coating on the phone makes Samsung warranty void???Cosmetic damage void the warranty??Means after buying a phone, keep in the same box and keep in the showcase for not void the warranty 🤣🤣🤣Simply wasting time and money.Better stop buying Samsung phones!!!Samsung want to do Robbery from customers!!!
Louis Chua
5
Brought my mum down to get a new phone.
The experience was Wow! The experience was superb compared to our last trip. Bernard Lim And Leonard were very patient to go through the details with my mum. Also they assisted with the transfer of her data from the old phone to the new phone. Indeed a very good experience.
Loh
1
Chris Lee is probably one of the worst sales person here. He rushed through my zym mobile plan setup and lied that i can transfer the plan to my name later. When his colleague assisted my family member they did it the correct way and Chris was forced to admit his mistake. Now i can’t even access my own zym account because is under a different family member.
Christina Leong
1
I purchased a phone with a screen protector on wednesday and there is already a chip on the protector. When I checked with the person at the cashier, he didn't even bother to look at me or the phone and said that it is like that and they don't have any issues so far. I generally have a very good experience with the staff but this is horrible service of just one person who i believe is the manager. I don't expect a replacement but at least some attention given to a customer is needed. If you cannot be bothered with a customer with queries and have feedback on your product, then it is quite disappointing.
Nefta Chan
1
Samsung Online Store GROSS MISREPRESENTATION OF STOCK DELIVERY AND INVENTORY. I would avoid buying from Samsung. Bought S25 on Samsung online store and was notified of delayed delivery via SMS. No further follow ups after a week. I had to call into Samsung customer service 3 times on my own to figure out when the delivery would happen. Turned out they didn't figure out their stocks properly and ran OOS of Pink. Was asked to change my phone colour so that the delivery could be arranged. Absolutely no service recovery. I had to recover it for them. It is astounding that buying direct from Samsung I was deprived of obtaining the desired phone model on time. Will never be buying from Samsung ever again.
Cyril Goh
5
My wife and I visited the Samsung Experience Store at VivoCity recently to purchase each a new phones, and we were served by two outstanding salespersons – Eric and Lyn. From the moment we stepped into the store, both of them were incredibly friendly, patient, and helpful.
They were very knowledgeable about the products and took the time to explain everything clearly to us. What impressed us most was how efficiently and smoothly they assisted us with transferring data from our old phones to the new ones. Throughout the process, they remained attentive and professional, making the entire experience pleasant and stress-free.
We truly appreciate their excellent customer service and would like to commend them for a job very well done. We hope the management will recognise Eric and Lyn for their great work and dedication – they are truly assets to the team.
Thank you
Cyril and Carol
9th June 2025
Pauline Ng
1
Felt like a place to scam tourists and people who don't know anything. Went in to buy a phone. No prices (or features) printed anywhere, you have to scroll through each phone to get a price, and some phones were missing prices.
Staff also didn't know about the features. We asked about the difference in waterproof levels of each phone. He said they were all the same, when that's not true -- some are IP5 and some are IP67. Staff also gave the highest price for each phone with full features, no interest in telling you about lower-priced options.
In the end, we went home , went to the Samsung website, saw all the features and all the price ranges, and bought online, saving >$100.