🚄 VivoCity to Sentosa Express - $4 Entry | 4-min Journey - Learn More
Back to New Balance

Rating Summary

3.8

15 reviews

5
87%
4
100%
3
87%
2
73%
1
60%

Write a Review

Share your experience at New Balance with other customers.

Write a review

Reviews for New Balance

Katherine Lim

Katherine Lim

5

I got a pair of shoes for work from this outlet. Jonathan was helpful and patient in fitting my insoles into the shoes not just once but 3 times. Had to bring them back to exchange, and Jonathan was the one attending to me again. He was very friendly, but not overly friendly like those sales people that make me nervous because they talk too much. It’s usually stressful buying shoes because of my specific requirements but this experience was very pleasant!! thank you :-)

Truk Teo

Truk Teo

1

Terrible service from the staff on 2 Nov after lunch. All were standing around chitchatting, and not helping. When approached to try the shoes in my size, the malay lady staff slammed the shoebox down and just walked away. Went to ASICS next door to purchase my shoes instead.

Hiten Kamdar

Hiten Kamdar

5

I visited the store yesterday and Haz provided great advise on the type of shoes that would fit my requirements. She also provided reasons for her recommendations showing that she knew the products well. Very happy with my experience and the service provided.

Ng Chuan An

Ng Chuan An

5

Samantha at the outlet at Vivo City attended to me a few minutes ago. I am very impressed by her customer service as she is very helpful, patient and willing to go the extra mile to help me find the shoes (860) that I want and make the follow-up arrangements. Keep up the good work and thank you very much, Samantha.

Gray Hodgkinson

Gray Hodgkinson

1

Great little shop and good service. Sadly the two NB 574s I bought are extremely slippery on wet hard services. The rubber is hard and slippery. The tread pattern means that less than 50% is actually in contact on the ground. I tried roughening the soles, spraying on shoe grip, made no difference. Maybe I got old stock? No other shoes I own are this dangerous. Already slipped and fell over once. I threw them away. Goodbye NB. On to a different brand.