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Rating Summary

3.8

15 reviews

5
87%
4
100%
3
87%
2
73%
1
60%

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Reviews for New Balance

K Tan

K Tan

4

New Balance Store @ VivoCity – Renovated and Refreshed Recently purchased a pair of sneakers and a T-shirt from the New Balance store at VivoCity. The store appears to have undergone renovation — it’s now noticeably brighter and more spacious compared to the previous layout, which felt narrow and cramped. While the selection remains somewhat limited and there aren’t many discounts, the quality and materials of the products are solid and reliable. Overall, a pleasant shopping experience. Will definitely consider returning in the future.

Xoom Too

Xoom Too

5

I got shoes here on a Saturday but it wasn’t busy at all so that was great. I take a bit of time choosing out shoes so the guy helping me was quite patient with me looking, me trying, and me asking if they had different sizes and such. The store is a decently sized on the 2nd floor and they’ve got a good selection of products and their quality is quite nice and they’ve got a good price range so you’re bound to find someone you like. It’s mainly a sports shoe store so keep that in mind before visiting.

Jay-ar

Jay-ar

5

the staff are very helpful and they really share and suggest which shoe type you should get for your need. awesome shop! 👟🏃‍♂️ …

JJ

JJ

5

Clean and comfortable shop with a great selection—pleasant to browse and try on shoes.

Nexchapter

Nexchapter

5

Visited on the 16th and was greeted with exceptional service. Every staff member was professional, attentive, and genuinely welcoming—no pressure, just top-quality service throughout 👍🏻 …

don soon

don soon

5

I would like to thank JX in the Vivocity branch for his exceptional service. He provided in-depth knowledge and precise specifications on the shoes I was looking for. He is definitely a great asset to the team. Will definitely come back again.

Gary Lim

Gary Lim

4

was happy with the service , staff were very helpful

Desmond Cheong

Desmond Cheong

1

I visited the store to purchase a pair of shoes, but the experience was disappointing. Despite the store not being busy—with only two groups of customers present—the staff seemed impatient and lacked experience, which made the shopping experience less enjoyable than expected.

Zhi Ning

Zhi Ning

1

Unpleasant service experience here. Staff came across condescending and impatient. Came with the intention to purchase but felt too frustrated with the service to buy and decided to go to another outlet

Saffs Mhd

Saffs Mhd

5

i am so grateful to have a friendly bond with the staffs from Vivocity, Haz, Mala, Ryah and Aqil. i feel at home as they are so kind with handling a fruitful conversation while closing a deal, thanks New Balance for the heartwarming welcome! 🤙🏼🥰❤️ …