Jace
On October 10th, I had a rather DISAPPOINTING experience at the MAC counter in Tangs Vivo City. While the staff, particularly the "auntie" with the dramatically long eyelashes who served me, was 'polite and attentive' to other customers, my interaction with her was quite the OPPOSITE. She was PASSIVE AGGRESSIVE and sarcastic with me. I am confused as I didn't even treat her badly. The 'auntie' with the long eyelashes seemed disinterested and dismissive, barely acknowledging my requests and making no effort to assist me in finding what I needed. Her lack of engagement made me feel like an inconvenience, which was disheartening considering how helpful she was to others. She even stated "You must tell me if you need anything, because I don't know what you need", (??) this is different from my TANGS ORCHARD MAC experience in which I did not even need to ask Wen Xuang to do anything as she provided me all automatically. This inconsistency in customer service made the experience all the more frustrating, as it was clear that she was capable of providing good service but chose not to extend the same courtesy to ME. 0 STARS if I could, I would have bought the lip pencils but with that ATTITUDE? Nah, I bought a charlotte tilbury from Sephora instead. Shame on this MAC store. (If you're going through a rough time, planning to do retail therapy and having bad mental health, don't go here, it will induce your depression and anxiety or panic attacks.)
