Reviews for MAC Cosmetics - Tangs Vivocity

Nurul Adriana Mohd Ismail

September 12, 2025

5

I came to Mac Vivo City store today at around 4.30pm and the lady who served me was nice and helpful. I did not catch her name but she was very knowledgeable and assisted me with the lipstick shades that I was drawn to suggested other shades that was available. She even suggested swatching a lip liner as it was on offer. Nonetheless, my experience with her was great. Thank you

Jace

September 12, 2025

1

On October 10th, I had a rather DISAPPOINTING experience at the MAC counter in Tangs Vivo City. While the staff, particularly the "auntie" with the dramatically long eyelashes who served me, was 'polite and attentive' to other customers, my interaction with her was quite the OPPOSITE. She was PASSIVE AGGRESSIVE and sarcastic with me. I am confused as I didn't even treat her badly. The 'auntie' with the long eyelashes seemed disinterested and dismissive, barely acknowledging my requests and making no effort to assist me in finding what I needed. Her lack of engagement made me feel like an inconvenience, which was disheartening considering how helpful she was to others. She even stated "You must tell me if you need anything, because I don't know what you need", (??) this is different from my TANGS ORCHARD MAC experience in which I did not even need to ask Wen Xuang to do anything as she provided me all automatically. This inconsistency in customer service made the experience all the more frustrating, as it was clear that she was capable of providing good service but chose not to extend the same courtesy to ME. 0 STARS if I could, I would have bought the lip pencils but with that ATTITUDE? Nah, I bought a charlotte tilbury from Sephora instead. Shame on this MAC store. (If you're going through a rough time, planning to do retail therapy and having bad mental health, don't go here, it will induce your depression and anxiety or panic attacks.)

Carol Kaur

September 12, 2025

5

The sales lady was very pleasant and serves me well.

Madeleine Chew

September 12, 2025

1

Time to switch brands? Or i should hv patronise the 5 star reviews mac outlets, went to the wrong one.