Very good service. Very patient to explain the different types of products and provide recommendations. Not pushy at all unlike some other brands. I like it that Kiehl provided many free samples which helped in my travels and making a decision for my cleanser.
Sharon Ngu
5
I have been to so so many Kiehl's outlet. Vivocity branch is the best. Sometimes i just went in and have a round to look, they never show attitude. When i said thank you and left, they are still friendly and did not get angry. Today I was served by Yenny. I still remember Kyle, but he was not around when I was there. His friendliness and attentive will always be in my heart.
1) super sincere
2) Friendly
3) The best attitude: NOT pushy at all. No hardselling
4) Honesty: it is actually very easy to persuade me to buy when you see my face and the way i asked questions. Cos some of the things i wanted are redundant and not necessarily to buy the products that have same function.
Yenny explained nicely to me. Especially the vitamin C, the emulsion. About the vitamin C, actually i do not know anything, my friend said Vit C is good. However, Yenny explained to me about what i need: either by anti aging or by brightening. From there she explained to me and i can make decisions. She is not pushy, she given me the time to think and choose.
She given me suggestion like what to choose depends on my needs, not because of want and promotion.
The hand cream too, she explained to me the two different types.
She even explained to me steps by steps which one to use first and I have another brand of pore reducer, she did not question much and taught me the steps to use. She arranged for me to take photos of products according to the correct steps.
5) Patience: Yenny was super patient with me, I asked so so so many questions and the discounts she is transparent enough and so kind.
Thank you so much Yenny.
Kudos to Vivocity Team again, your honesty and no hardselling are the reasons why I came back every single time despite my house is super far from Vivocity and I can actually choose other mall that I can earn a lot of points.
However, this Superb team of Kiehl's Vivocity let me willingly sacrifice my time and sleep to visit them. I never regret purchasing at here!!
Thank you Everyone.
Serene Teo
5
Was attended by Yenny during their 1111 sales. She was very patient , super friendly , Sincere and not pushy at all!! Recommended what I required and gave me samples. She's a gem to the company. I will definitely recommend ppl to her. Thanks to her I had a great experience of the store.
Thank u Yenny once again!
ismail marican
5
Ann from this store in Vivo City is truly amazing. All smiles from the start, attentive & concern. Patiently, enriching us with the skin care routine of the products we purchased. She wasn't intrusive, she was there to assist. What an asset! Made our day & I truly adore Kiehl's products. Its trusted & been part of our skin care regime.
Denise goh
5
Excellent service that I received from ANN today. Very patient and friendly. Explain everything clearly (e.g products / facial routines / membership etc.). Benefit alot from the chat today.
Had been experiencing great service from the VIVO outlet, will definitely go back there for my next purchase. 😊
Chun Yang
5
Very good service from ANN. Very patient to repeatively explain the different types of products and provide recommendations. Not pushy at all unlike some other brands. I like it that Kiehl provided many free samples
xy z
5
Love the service was provided by Yenny, She was clear with the explanation of each product and really provide the needs of customers!! Patient and also provide an enjoyable experience :)
Jen Jia Ying
5
A really warm and kind lady served me. Thank you so much to Ms Lee Yen Loo for your professional and thoughtful advises for acne care products. I really appreciate how nicely you packed my mom's gift. I hope that Kiehl's will recognise her dedication and sincerity to her job. Cheers!
zoe
5
visited on Thursday to buy moisturizer for my mom. Sharmain was helpful by letting me know that my mom had a $10 voucher i could redeem on her behalf, and enquiring what my and my mom's skin types were so she could pick out suitable complimentary testers for both of us. happy with the service!
Kylie C
5
Great service by the staff. Great explanation and knowing I travel a lot, not stingy of giving me sample packs to try the products before impulsive buying