Had lunch with my family and friend at Vivo HDL because of their milk tea station. I really love the service here. Was served by A Xin and Xiao Du, they were friendly and helpful, very attentive to our needs. When we accidentally drop a cover, they immediately went to help, saying it’s okay. They also paid very close attention to us, removing plates almost immediately after we cleared the dishes to make our table look neater. They also offered to change my friend’s plate because it was very soupy and mixed with the sauce already.
Was given a table right beside the view that sees cable cars, sea and Sentosa, one of the best view in the restaurant.
After which, we took a number and did our manicure. The manicurist was also friendly and did a wonderful nail polish for my grandma and aunty.
Overall, we had a wonderful time at Vivocity HDL, definitely would visit again.
Shyne Huang
5
Despite being around for awhile now, Haidilao maintains their high level of service standards towards customers and puts in effort to incorporate new ideas/activities to enhance customer experience.
Got a rubber ducky bath squirt gun, thanks to 豆豆 who informed us of the on-going promotional event. Great service by 豆豆!
Lim Ming Tak
5
My recent visit to Haidilao was made extra special thanks to the outstanding service from Zhang Jun. From the start, her warm and welcoming demeanor set the tone for a fantastic meal.
Zhang Jun was incredibly attentive, ensuring we had everything we needed without us even asking. She anticipated our requests, kept our drinks refilled, and made excellent recommendations for both menu items and dipping sauce combinations. Her knowledge and professionalism were impressive, and it was clear she genuinely cared about making our experience enjoyable.
What stood out most was her attention to detail and personal touch. She made sure we were comfortable throughout the meal and even added thoughtful touches like offering extra utensils and checking in at just the right moments. Zhang Jun’s cheerful attitude and dedication to her work left a lasting impression on us.
Fenny H
5
Been going to this outlet for years. Awesome food and service. Very friend service crew. Thank you so much. Love their milk mala soup and prawn paste.
Jerald Lim
4
Service is excellent. However, at this price point, the premium sliced beef were frozen and stuck together, which marred an otherwise good experience.
Be careful to check the credit card billed amount as well. We combined two tables into one bill and was overcharged. Upon calling the restaurant the same day evening, a refund was processed. However, it still shouldn't have happened.