Visited so many different branches of Haidilao in Singapore. Vivocity definitely has the best service. Celebrated my boy birthday today. Super thumbs up to the staff Sun Chao 孙超. Exceptional service and he is very polite and always wear a smile on his face. Thank you for making our dinner and my kids happy.
Shirley Chin
5
We have tried many outlets in singapore and this is the best in terms of quality of food and service! Doudou was very helpful and friendly, making our experience even more enjoyable! Also got a free yellow duck water gun because of an event. My kid loves it!
Rue
5
I was completely blown away by the service in this Haidilao outlet! I don't normally write reviews but the sheer magnificence of the view (as shown in the pictures) as well as the exemplary service compelled me to write this review.
The food:
Compared to other outlets around the nation, the food feels fresher, and is overall much more presentable than certain outer outlets.
The atmosphere :
WOW! Is the first thing that came to mind. The seaside view makes you feel like you're having a candlelit dinner, and the neon signs are extremely beautiful, and unlike any other outlets
The service :
Our server, 啊信, was extremely attentive to us, and constantly provided refills whne our soup base was too low, and made the visit so much better! Offering us warm towels, and checking in on our table frequently. He even enthusiastically sang a birthday song for my friend!
Overall, I would definitely recommend a visit here! Not only is the food delicious, the service is impeccable!
Daniel Martínez Guerrero
5
We had Hot Pot at this Chinese restaurant during Chinese New Year, and it was an unforgettable experience. The food was absolutely fantastic – fresh ingredients, rich broths, and a wide variety of options that made every bite better than the last. It truly felt like a feast!
The atmosphere was lively and festive, perfect for the occasion. The place was clean and well-maintained, and the staff were attentive and friendly throughout – service was genuinely great.
As someone celebrating Chinese New Year the Singaporean way for the first time, I couldn't have asked for a better introduction. The warmth, the flavors, and the vibe all came together beautifully. Highly recommended if you're looking for authentic Hot Pot and a welcoming environment to celebrate special occasions.
early chuah
5
There is no 6 stars under review section. If not, I’d gladly give this outlet 6 stars for its stellar service!!! We were already super satisfied with the service crew when we were dining in💯😁then further impressed by Manicurist fabulous performance. Serene is so so friendly and warm:) beautified my nails with cats eye design which will be so expensive if I am to do it outside at salons! And I think she is even more professional ❤️ also super sweet to guide the kids to do a computer print design;) perfect service and best of all places. N
na na
5
This outlet provides the best service among all the HDL outlets I’ve visited. We made a reservation in advance to celebrate my friend’s birthday, and upon arrival, we were warmly greeted with birthday decorations and a box filled with sweets and snacks. Midway through our meal, they surprised my friend with 长寿面 (complimentary), and at the end of our meal, our waiter not only cleaned our table but also brought out a beautifully arranged fruit platter and a chocolate cake. And can I just say—the cake was amazing, even better than those I’ve had at other outlets!
Our waitress, Tingting, provided superb service—she was incredibly helpful and proactive.
10/10 experience—I highly recommend celebrating birthdays here at HDL!
Louis Teoh
5
I had a great experience dining here. The variety of food was impressive—there was something for everyone, and everything we tried was fresh and flavorful. The service from 小兰was excellent as well; the staff were attentive, friendly, and made sure we were well taken care of throughout our visit. The surroundings were pleasant and comfortable, with well-arranged tables that gave us enough space and privacy to enjoy our meal. Overall, a wonderful place to eat, relax, and enjoy good company.
Vivo. B duck
Clement Sung
5
I had a wonderful dining experience at Haidilao Vivo and I just had to take a moment to praise the exceptional service provided by one of the Pretty staff members,文君. From the moment we were seated, she was warm, attentive, and genuinely caring. She made excellent recommendations, ensured our tea was always topped up, and checked in regularly without being intrusive.
What truly stood out was her cheerful attitude and attention to detail – she made us feel so welcome and taken care of. It's rare to come across service this thoughtful, and 文君really elevated our experience.
The food was, as always, delicious –We’ll definitely be back
Khad B.
5
Haidilao Steamboat Buffet – Birthday Celebration for 4
We celebrated a friend’s birthday here and had a fantastic experience! The atmosphere was lively and full of energy, perfect for a fun night out. Despite how busy it was, the staff were incredibly attentive and never rushed us. They took the time to explain all the soup base and buffet options clearly.
A special shoutout to our waiter Xiao Ke 弟弟 – his pleasant manners, cheerful attitude, and thoughtful service really made our dinner extra enjoyable. Thank you for making the night memorable!
Highly recommend Haidilao for group dinners, celebrations, or just a satisfying steamboat meal with top-notch service.
Timothy Lim
5
The dining experience here is wonderful. Excellent service from service crew, especially Xin, who is friendly and very attentive, checking in often to see if we needed anything. Always a pleasant experience dining here. Will definitely visit again.