Was attended by Wendy. She was knowledgable and patient with my many questions and trying of different shoes. Happy to buy a running shoe based on her advise.
Verona Chua
5
Chris was very helpful at explaining the difference between the shoes. I wanted the nova lite but it didn’t have my size, Chris offered me to try the other colours in my size. And was very patient even when i took a long time to decide. Thank you!
AC
1
Salesperson Ong— no surprises someone already did the Lord’s work and snapped a photo of him in previous comments. The moment I entered, I could hear him making passive-aggressive snide remarks you’d expect from plebs at a coffee shop, clearly proud of his rhetoric and fully intending for customers to hear. Poisoning a younger, impressionable colleague with his own inferiority complex. Human to human, please seek help. If you can’t treat people with basic respect, you shouldn’t be in sales—but frankly , we both know you wouldn’t last anywhere else with that attitude. Management obviously sleeping on these complaints. Walked in ready to spend a few hundred, walked out with him packing. Here's a one star for at least not bothering me with a facade.
Kimmy
1
Staff has ZERO customer service. Husband tried the new arrival blast in orange. First was told just try the display. Then they gave the second side and when we wanted to buy, they said it was the last pair. OMG NEW ARRIVAL and last pair? After that they just walked away. Mindblown. Might as well do a non-staff-ed store.
Mohd Hadi Masuri
5
Haikal is very friendly approachable and knowledgeable.
Melvin Chay
1
Poor customer service. Staff was not really bothered to help when I asked questions about sizing. Gave a one word or one line reply and walked away. Store was not crowded and she wasn’t serving anyone else. Was going to make a purchase and changed my mind. Lady staff with long hair. 7 Jun 730pm.
sy4ff Juraime
5
Sale person Chris help us into choosing our comfort shoe. He show us different type of shoe for us to try. Good service!!
Wei C
1
Was trying the Gel Nimbus as I always wear the Gel Kayano series.
The staff at there showed me her kind of impatient, annoyed attitude when I asked her to look for my size.
Not asking you to smile all the time but ya you work at retail, facing customers is your daily work.
I ended up walking out of the store even though i like the shoes.
Date / time : 03-Jan-2025, 430pm.
Dexter Hon
1
On 12/10/2024, i visited the Vivo Outlet with a group of friends to purchase running shoes. We brought our cups of drinks (bubble tea ) into the store and being considerate individuals, we made sure not to drink in the store.
Moments later, my friend accidentally spilled his drink as it toppled over and made a small puddle of tea on the floor and the chair. We acted fast and apologised to the store manager (the one in the photo), who goes by the name of Ong. My friend requested for tissues to clean up after himself out of basic courtesy and manners.
However, Ong was still not satisfied with the cleanliness of the area and proceeded to mop the floor. While mopping, Ong (being a store manager and customer service staff) he cussed out indirectly at us, telling other customers "wow.. look at all these people without a family upbringing" in mandarin.
In my opinion, it was very unnecessary to pull such an insult to YOUR CUSTOMERS.
Is this how you treat your customers even though they made a genuine mistake?
Yes, we did make a mistake. But we did take action immediately to rectify the situation so that it does not affect other customers in the store as well.
We still left with purchasing few pairs of our running shoes , however because of Ong we felt that the experience could've been better.
Those who are thinking of heading here, becareful of this man, Ong.
Very rude indeed.
Muhammad Nashrullah
1
We visited the store on 21st December 2024 and the store was closed at 9.15pm instead of 9.30pm as stated online. Shutters were already in placed. Stood outside the store thinking whether they will let us in but the manager saw and ignored us carrying on with his closing.