Went to this outlet at least 3 times in the past 5 months. The last few times left the shop without buying anything. The last time chatted with a friendly staff named Ong (based on other's review) for 10 minutes and walked out undecided. Yesterday was served by a Malay staff and Wendy. Asked a lot of questions about availability, colours, difference, etc. Found out this outlet doesn't have trail running shoes. In the end, settled for a Kayano. Although the outlet was closing soon, Wendy was patient with me. Great customer service! If you want a good shopping experience, please be at the outlet by 8pm. So that you have ample time to try out different models.
shao guangda
1
Possibly the store with the worst customer experience in SG. Walked in ready to drop $600+ on the best Metaspeed Sky and another trainer. Was asked to find my own size on the display wall. When I approached the staff to try the other side of the shoe (as display rack only has one side of the shoe), i was given the Metaspeed Edge. I also discovered a defective pair of shoes, and the store only had 1 pair in stock. How am I supposed to purchase anything?? Staff was rude and went away immediately after handing me the shoe. I was the only customer there. Seriously Asics, learn from Nike and Adidas. Your products are great. But everything else? Utterly garbage. Congrats, you lost a loyal customer.
In my opinion, no one should patronise this outlet. But if you do, check the shoes. From the pictures, you can see an identation on one side. This is caused by improper cutting of the fabric. The other picture shows what a normal shoe looks like. Do not purchase if there are such issues. This will cause pain for long runs.
Hanis Chin
5
Served well by Wendy today. She maintained her professionalism and was very polite and cheerful to each customer and helped assist to her best ability despite the busyness of the store and even had to handle 4 customers at one time. Please help to ensure there is enough staff in the store so that your staff is not overworked!
BK Kek
5
Loved the customer service here! Was served by what looked to be a malay dude, slender build. Asked to try out the Novablast 4 that I had been hearing many people rave about online, and wanted to try it out in person here. This man had no qualms about digging through the stock to find my size to try it on- even after requesting another size that might fit me better! This was while there were many other potential customers in the store, yet he gave me his undivided attention. Questioned him about which kind of shoe I should get based on my feet type and he was adequately informed to answer it with what shoe would fit my needs best!
What I felt this staff could work on was showing his best to the customer. He was on the quiet side and wouldn't have been able to show much enthusiasm and friendliness about the product when serving!
Yt tang
1
Been a fan of Asics shoes and when my old pair finally gave way after years, i visited Vivo with much excitement. True enough, the shoes did not disappoint but the staff are utterly disappointing and I did not manage to leave the shop with any buys although a few pairs caught my eyes. The two staff were busy at the cashier when I needed assistance, i waited. When the customers were cleared at the cashier, i approached one of them to ask for my desired size to try. Instead of going into the storeroom to check, i was informed immediately that my size was out of stock. So was another pair, and another pair. Much later, i was told that i could special order if i needed a small size. I was hopeful at that and when i asked for any sample to just make sure my size is right, the lady staff just passed me the sample size and walked away. I was really into the shoes and i was left wondering and helping myself. When i looked up, i was the only one in store and both staff just kept to the cashier. No assistance. I was so genuine in buying and to be a happy shopper, to support Asics as usual. But i did not. I gave up. Asics was disappointing. Sigh. Oh and worse is, when my husband helped to ask... they gave a different info. It was size 6 being the smallest available at one point then size 6.5 being the smallest available at another point. I just wanted to try 6.5 & 7. No shoes in the whole shop has my size?!