I really enjoy the free parking benefit as a Gold Card holder, super convenient in terms of free-parking! The people gambling there are surprisingly friendly and have great teamwork, haha. Always a fun and welcoming vibe whenever I drop by.
I was at the casino around end of October 2024.
Entrance was very easy with the present of passport and ICA confirmation email.
It was my first time so I had to make a member card, which is free. After filling some personal information, it take 5 mins to finish which was quick.
Now I could enter the poker area, blind are 5/10 or 10/20 ... but because no one played with blinds 5/10 so I joined the 10/20$ table. It was 14h30 and there was only 2 tables open (total 4 tables).
I played until 8 PM and there were only 3 tables open. Maybe it was in week day so not much peoples could participate.
It was fun, even blind is quite big for me. If they have more variable of blind (1/2$, 2/3$ ...) it may attract more peoples. Players were also nice, I did had some chit/chat and they were open to discuss hands.
I will def return when I come back to Singapore.
Our recent visit to the Casino at Sentosa was deeply disappointing. As tourists, we were denied entry simply because we were not carrying our original passports. Despite offering to show digital copies alongside our national ID cards (from our country of residence), the staff were adamant about requiring only original passports, with no exceptions.
What made the situation even more frustrating was the lack of clear communication—nowhere on the official website, booking platforms, or tourist information was it explicitly mentioned that original passports are mandatory for entry. This oversight is highly inconvenient for tourists who may not carry their passports at all times, especially when visiting an island destination like Sentosa.
To make matters worse, a staff member in a light blue shirt was particularly rude and dismissive. He failed to explain the policy properly, refused to listen, and left us feeling unwelcome and unheard.
Suggestion: Please make the passport requirement highly visible and clearly communicated across all relevant platforms, including at entry points, websites, and brochures. It’s unreasonable to expect tourists to return all the way to their hotel just to retrieve a document that could easily be verified with a secure digital or ID backup.
Overall, this experience was frustrating and unsatisfactory, especially from a tourist’s perspective who expects hospitality and clear communication in a world-class destination like Singapore.
Guests staying in RWS hotels need to show QRcode when using Taxi or HailCar to get into the Isle or get charged a toll of SGD$6 each time.
It's so silly.
How do you expect the guest to get the QRcode before checking in?
I think I would rather stay in MBS in marina bay area