Leia
I'm usually a fan of uniqlo, but my recent experience left much to be desired. I purchased a pair of jeans and checked with the fitting room staff if it could be altered without seams. She confirmed that it's possible and proceeded to help me with measurements. Subsequently, I went to pay and left after confirming my alteration request. Less than 5 minutes later, I was approached by both the in-house tailor and cashier that they're unable to do blind stitching and kept trying to convince me to do the one with seams. However, I explained that the whole point of buying this pair of pants was to retain its look - without seams. She said she'll try and it should be possible. So, with their reassurance, I left. 2 hours later, I was contacted again. Again, they tried to persuade me to go for the normal stitch ... and explained that their machine can't do blind stitch. And if I wanted a refund, I needed to come back in person ... The entire process has been very cumbersome, and staff were not clear of what can or can't be done. Had I known that the blind stitch service can't be done, I wouldn't have gone ahead to purchase the pants and would not need to return to the store again just to get my refund. I chose not to identify staff because this is likely poor staff training or onboarding, or process issues that should be addressed by the management. In any case, I hope it improves because this whole incident has left a bad taste.
