This retail establishment represents quality and service excellence within VivoCity comprehensive shopping environment, bringing curated product selections and professional expertise that meet specific customer needs while maintaining high standards for product quality and customer satisfaction. The business emphasizes knowledgeable service, authentic products, and customer education that help individuals make informed purchasing decisions based on their specific requirements and preferences. Located within Singapore premier retail destination, it serves as a trusted source for specialized products and expert guidance.
The carefully curated product portfolio showcases items selected for quality, functionality, and customer value, demonstrating expertise in market trends, consumer preferences, and product innovation. Professional staff provide detailed consultations, product comparisons, and usage guidance that ensure customers receive optimal value and satisfaction from their purchases. The establishment maintains competitive pricing, quality assurance programs, and customer service standards that create positive shopping experiences and long-term customer relationships.
Positioned within VivoCity diverse retail ecosystem, this destination serves customers seeking specialized products, expert advice, and quality assurance while exploring Singapore largest shopping destination. The strategic location provides convenient access to specialized shopping while customers enjoy other retail and entertainment options throughout the complex. Whether addressing specific needs, discovering new products, or seeking expert guidance, this establishment delivers specialized expertise and quality products that contribute to VivoCity reputation as Singapore premier comprehensive shopping and lifestyle destination.
6884 6733
VivoCity
Operating Hours
Open Now
Closes in 10h 16m
Monday
10 am–9 pm
Tuesday
10 am–9 pm
Wednesday
(Today)
10 am–9 pm
Thursday
10 am–9 pm
Friday
10 am–9 pm
Saturday
10 am–9 pm
Sunday
10 am–9 pm
Menu information is not available at this time.
Photo Gallery
Hershey's characters, Hershey's Bar and Kisses, stand outside a shop with holiday decorations.
Interior view of a Hershey's Chocolate World store with displays of Brookside chocolate.
Interior of Hershey's Chocolate World shop with plush bears, jackets, and chocolate products.
Customers select chocolates from dispensers at Hershey's Chocolate World.
Hershey's Chocolate World Singapore storefront with chocolate displays and Hershey's characters.
A large Hershey's chocolate bar mascot stands outside a store with merchandise visible inside.
Hershey's characters, Reese's and a Kiss, stand outside a chocolate shop with holiday decorations.
There is nothing special except that there are a lot of chocolates. Same chocolates are arranged in different bundles with varying quantities. Their prices are also higher as compared to other places.
Charlene Escabas
We had a very disappointing experience at Hershey’s Chocolate World today, 2 August, around 0730 hrs in the evening. I and my kids felt disrespected by the poor customer service we received. I really want to drop the name of the staff involved, but I just prefer not to; her rude tone and looks towards us made my children frightened, and they wondered why she was like that. Even my daughter asked why staff acted that way. Even throw our chocolates on the weighing scale. It disheartened my kids, which made us feel unwelcome and uncomfortable. This incident spoiled the intended enjoyment of the visit.
For the management, please do something because most of your customers are kids.
Natasha Chadha Bhambri ('nishu')
It was very disappointing to find that Hersheys Singapur sold us large paper balls hidden under the chocolates giving an impression of a chocolate pile in a ceramic bowl. There were barely 20 pcs in the bowl. The bowl costed us 39SGD. We took 2 of them to gift and it turned out embarrassing.The total purchase was of over 200 SGD yet feeling cheated.
Wang Guowei
I had a very disappointing experience at the Hershey’s Sentosa outlet on Christmas Day (25/12/2024) at around 1 PM. My family and I felt disrespected by the poor customer service we received. While I shall not name the staff involved, their rude tone toward our young children (aged 3-7) and an insulting comment to my wife, saying, "use your common sense," was unprofessional and uncalled for.
We also noticed a difference in how customers of different races were treated, which made us feel unwelcome and uncomfortable. This incident ruined what was supposed to be a pleasant visit.
Hershey’s should improve their customer service training to ensure all customers are treated equally and respectfully.
richard rich
There are lots of places to buy chocolates in singapore like Bugis Street, mustafa, (Hersheys) in Sentosa, Orchard etc
Don't buy here they will cheat you
Positive Reviews
Appreciated Images
I LOVE CHOCOLATE! Naturally, this is my favorite store in all of Sentosa Island. After my trips to universal i stock up here with every variety of chocolate i can enjoy.
If there's something new to try i get enough for myself and to share with friends.
I hope at no point in life i have to stop eating candy, especially chocolate because I would hate to see this store anywhere and have to by pass shopping there because it would hurt me to indulge.
Asia Apparel
Can buy all style of Reese's & Hershey chocolate and merchandise. Bought some for snacks. Abit too tight to walk in between as racks are too close to each other.
Tin
Lots of chocolates to choose from that you'll surely not go out of the store empty handed. You can also buy different merchandise and souvenirs of your favorite chocolate (Reese's, Hershey's and Kisses).
Lisa itsme
So many chocholates to choose
The design of the store beautiful and everything is arranged very well
S B
This place is located at sentosa Island. They have all local and international brands. This place is too expensive 😫 …