Reviews for The Hour Glass VivoCity - Official Rolex Retailer
Jomyr De Leon
5
Thank you so much Mr. Foo, for accommodating me during my visit to The Hour Glass Boutique. It was a great experience purchasing my first Rolex from an authorized dealer. I truly appreciate it — this piece will be cherished for years and eventually passed on to my son. 😀
Thank you as well for the watch tips, truly appreciated
Rin
5
I’d like to compliment Halim from The Hour Glass, Vivocity, for his outstanding service. From the moment I walked in, he was attentive, professional, and extremely knowledgeable about the watches. He took the time to understand what I was looking for and guided me without any pressure. It’s rare to find someone who blends expertise with such genuine warmth — truly made the whole experience special. Thank you, Halim!
Marilou Valdez
5
Bought my watch yesterday and had the pleasure of being assisted by Hazel at Vivo City. She was exceptionally knowledgeable and generously shared great tips on how to care for my watch. Her customer service was outstanding — patient, clear, and genuinely warm. It was a fantastic experience meeting her. I truly commend her professionalism and will gladly recommend my friends to buy from her. Thank you, Hazel! I’ll definitely be back for more watches in the near future. You are a superstar staff!
Yap Jia Xin
5
I had a very pleasant experience being served by Kelvin to purchase a Rolex DateJust series watch for my mom (just in time for Mother's Day). He was very helpful in finding the timepiece I was looking for. Kelvin was also very patient and meticulous in answering all the questions I have (as a first time buyer) and did not rush me at all before making the final decision.
He was also very experienced in adjusting the wrist chain and helped with packing the watch into a perfect gift for my mom. Above all, I highly recommend Kelvin for his superb hospitality, knowledge and initiative. The whole process was so smooth and easygoing. Will definitely find him for my future purchase.
Raphael Lim
5
We had the pleasure of being assisted by Cathy Tan at The Hour Glass (VivoCity), and she made our experience truly exceptional. Her warmth, professionalism, and deep knowledge of watches turned our visit into a fascinating journey. She shared the history behind each brand that they carried, and offered recommendations on design, sizing and colorway, and helped us find the perfect watch.
Cathy’s patience and passion made the process seamless and enjoyable. Her dedication to creating a personalized experience is rare, and we’re incredibly grateful for her guidance.
Thank you so much, Cathy, for everything and we will definitely look for you again for our next watch collection!
If you're looking for a watch, she’s definitely the person to look for! I hope you will walk away with both a beautiful watch and a memorable experience! Cheers! :)
Heng Fok Hun
5
An exceptional first-time experience — thanks to Edmund
I had the pleasure of visiting The Hour Glass at VivoCity for the first time, and from the moment I stepped in, Edmund greeted me warmly and professionally. He took the initiative to introduce himself and immediately made me feel welcome.
As someone exploring Rolex for the first time, I truly appreciated how Edmund patiently guided me through the various timepieces — explaining their mechanisms, history, and subtle design differences with genuine passion and deep product knowledge. He answered all my questions clearly and respectfully, without ever making me feel rushed or pressured.
It was a wonderful and memorable experience that made me feel valued as a customer. Edmund’s professionalism, warmth, and expertise left a lasting impression. Highly recommended for anyone looking for a thoughtful and knowledgeable SA.
Joseph Ryan Torres
5
I’ve been a loyal customer of Kenny of THG for nearly a decade, and I can confidently say that their service is unmatched. Over the past 9 years, I’ve purchased multiple watches from them, and each experience has been nothing short of exceptional.
What truly sets Kenny apart is their unwavering commitment to excellent communication. Whether I had questions about a specific model, needed assistance with sizing, or wanted updates on an order, their team has always been prompt, professional, and friendly. They’ve consistently gone above and beyond to ensure I felt valued as a customer.
The quality of their watches is outstanding, and their collection has only grown more impressive over the years. From classic designs to modern styles, they offer something for every taste. Every watch I’ve purchased has been meticulously crafted, durable, and worth every dollar.
Additionally, their packaging and delivery have always been top-notch. Each watch arrives beautifully presented, making it feel like a special occasion every time.
After 9 years of being a customer, I can wholeheartedly recommend Kenny to anyone looking for a reliable, high-quality watch selling service. Their consistency, attention to detail, and exceptional communication make them a standout in the industry. Thank you for years of great service—I look forward to many more!
Highly recommended! ⭐⭐⭐⭐⭐
Pearly
5
The staff at This hourglass are absolutely awesome, I've shopped at many different hourglassboutiques around the world and would have to say these guys excel in what they do. They take their time to explain each model what the difference is. More than happy for you to take your time to consider all options available in the store. Take your time to try and there's many models as you like.
Lynette L
5
Visited Hourglass at Vivo today and received great customer service from Kelvin, who was very knowledgeable and helpful in picking out an Omega ladies watch. Kelvin made my retail experience very positive by answering my questions in detail and without hurry. Thank you, Kelvin! 5 stars!
MightyFoodie
5
Today is my lucky day. Had a great experience at The Hour Glass, thanks to Edmund Chin. He was professional, well-informed, and incredibly patient throughout my visit. With his help, I was able to secure my very first Rolex watch—a truly memorable milestone.