Am a Collector of the Swatch Omega and still short a few popular models in my collection. We have been told by the staffs to come by when we passed by. So this is what I did. Had to rush to buy dinner after queuing with no avail and decided to return to the shop on the way back to ask about how often it becomes available. Your lady staff told me off and said ‘ I already told you we don’t have!’, when I just wanted to ask a question where there is no more queue. Next time I will remember to wear ‘Chanels’ and ‘Rolexes’. Maybe I will get my questions answer in a more polite manner.
Diana Chin
1
Your staff, Carmen at Orchard, ION is very unfriendly & unwilling to serve customers. I had to beckon her a few times to the display cuz i needed to enquire about the designs of the watches. She just kept fiddling with another watch when I was trying to get her help. Also, she did not give me the right info when I enquired about the availability of the stock of the Omega x Swatch watches. She even challenged me to saying that they is a CCTV. Many customers walked in but didn't bother attending to them.
Joshua-Uriel Leong
5
Changed my son's watch battery for free. Service staff was attentive to customers browsing. Love how the watches are displayed. They even have a couch to rest on.
Norazilah Zainol
5
Asked for a mask because my boyfriend dropped it on the floor and Ms Shan from Vivo City outlet was being so nice when I asked for one. I am not a customer from the shop, but she still was being nice and helpful. Appreciate her customer service!
Adam Greyson
5
My wife bought a beautiful watch that she loved and staff were all nice and helpful. They modified the watch to fit her wrist and they do tax refund.