āØ My first time doing underarm waxing together with brightening and hydration, and it was such a great experience! The front desk staff were very welcoming when I arrived. They even offered me tea. Most importantly, they werenāt pushy at all about their services or packages, which I really appreciated.
My therapist, Melody, was warm, friendly, and very attentive to my needs. She noticed when I felt sore from having my arm in a fixed position and kindly gave me breaks, plus a pillow under my arm to make me more comfortable. Apart from that slight soreness, the whole session was very relaxing. My skin felt so smooth afterwards. Honestly feels like a fresh start, I left feeling like a new person!
Diana Kondratova
1
Iāve been getting a bikini wax at strip for the last 7 years and never once have I experienced such unprofessionalism as today.
I was provided with wipes for my š±, all good until I start feeling pain and an aggressive burn down there. The wipes - multi surface cleaner wipes, in its ācautionā paragraph the product warns against using on sensitive and delicate areas. The initial response of the management - was to provide me with sensitive skin/ baby wipes (why not provide them in the first place is absolutely beyond me) and to tell me that if Iām unhappy to write in to the online customer support??? No initial apology from Ari (this came only after I completed the treatment and paid for the service), no asking whether thereās any damage. For those wondering, itās still burning, please never use multi surface wipes on your intimate areas, the warnings are usually there for a reason.
So my question to the management is if this were you as the customer, would you find it acceptable? As a leading waxing company in SG that sells comfort and professional care is providing multi surface alcoholic wipes for our š± really the best you can do? You should know better. Iāll be seeing a gynaecologist this week, Iāll send over my receipt.
After 7 years of greatness, strip at vivo you have left me disappointed and cold. Easy to say wonāt be coming back to this outlet, my friends and family too.
Sarah K
3
Update: Became increasingly disappointed in this outlet in terms of hard-selling. Their method is to say that they "HAVE TO" tell customers about their ongoing promotions, which is fine. But in my opinion, hard-selling occurs when you have to say NO multiple times... They will keep pitching the benefits and need for maintenance. Then they start suggesting cheaper options. The most absurd thing is asking me to put down a deposit for a package, then questioning why I can't even put down a deposit for a couple hundreds? I'm allergic and will avoid businesses that hard-sell. If their products and services work, customers will always come back and buy more. The more they hard-sell, the more I'll stay away...
Excellent first experience at Strip! Joy was very welcoming and her staff kindly explained about Strip Co-Ed. If you are feeling nervous about your first experience, they have 2 methods to help with your anxiety.
My therapist, Melody, was wonderful! She is cheerful and friendly! Very professional and caring throughout the whole experience! It was a great experience. Iām also happy that I did not feel pressured to have a conversation. Melody definitely made me feel very comfortable!
Would recommend those interested these services to come and try Strip Co-Ed at Vivocity with Melody!
Berna Honrejas
5
Janet in Vivo outlet has been looking after me for a year now. She is very friendly and professional at the same time. I've been with Strip for almost a decade and so far she is the best therapist Iāve come across. Thank you so much!
dhanistha devi
5
I had a great experience with the waxing service! Ms. Selvi was incredibly gentle and made me feel very comfortable throughout the process. She was attentive to my needs and checked in regularly, which helped ease my anxiety about waxing. Ms. Aisha was also very friendly and approachable, ensuring that I felt cared for from start to finish. The teamās professionalism and kindness made all the difference. Highly recommend their service!
D WH
5
Had a boyzilian with Melody, and everything went smoothly. She helped ease my nervousness, making the experience much less painful than I expected. She also explained the process well, which I really appreciated.
o o
5
Therapist Ting Hui was so professional and patient with it being my first time doing an intimate area, no judgement and provided a lot of information in regards to my query. Highly recommend her to do your treatments.
Receptionist Mirah was also very friendly and informative and provided me with information on the ongoing promotions. all in all lovely ambience, hygienic and friendly staff !
Hsieh Amy
5
Just finished my session w Melody, heavy pregnant doing my last all off waxing before going for delivery, Melody is professional and detail on the waxing.
The reception Mira also v good not pushy at all, morning rush alot customers , she managed to organise everyone in order and offer drinks to make us comfortable at the waiting area sofa.
Got my appt last min via general hotline and the girl (I forgot to ask name) managed to help me get the slot w all my queries answered. Overall the experience is beyond expectations ! Highly recommended !
Mich Hakunara
5
Had my usual wax but this is my 2nd or 3rd time w melody as my therapist and Iāll be sticking with her ! Sheās personably and really caring, v different from others! Thank you melody for spreading your positivity!
Kityin Meow
5
Great experience with Chilli the therapist! with 14 years(coming September)of experience under her belt, there's nothing to worry about. She definitely knows what she is doing, and the whole Brazilian session was like a walk in the park. Great asset to the team at Vivocity!
Ari at the frontdesk greeted everybody like she's friends with everyone!
Overall experience here a 10star visit!
Signed on the AFT package after getting feedback from Chilli herself. No hard sell here! pssst they are having promotions now, go get the package!!