Diana Kondratova
I’ve been getting a bikini wax at strip for the last 7 years and never once have I experienced such unprofessionalism as today. I was provided with wipes for my 🐱, all good until I start feeling pain and an aggressive burn down there. The wipes - multi surface cleaner wipes, in its “caution” paragraph the product warns against using on sensitive and delicate areas. The initial response of the management - was to provide me with sensitive skin/ baby wipes (why not provide them in the first place is absolutely beyond me) and to tell me that if I’m unhappy to write in to the online customer support??? No initial apology from Ari (this came only after I completed the treatment and paid for the service), no asking whether there’s any damage. For those wondering, it’s still burning, please never use multi surface wipes on your intimate areas, the warnings are usually there for a reason. So my question to the management is if this were you as the customer, would you find it acceptable? As a leading waxing company in SG that sells comfort and professional care is providing multi surface alcoholic wipes for our 🐱 really the best you can do? You should know better. I’ll be seeing a gynaecologist this week, I’ll send over my receipt. After 7 years of greatness, strip at vivo you have left me disappointed and cold. Easy to say won’t be coming back to this outlet, my friends and family too.
