Great service ā the staff were friendly and welcoming. The process was fuss-free and hassle-free, with only a short wait time. Highly recommend.
WAN WAN
1
The worst experience about a bank. Very regret to choose this bank. The hotline is always busy. The app is useless. I cancelled my credit card but I cannot get the balance and the annual fee back. I want to give a zero star.
J Ng
5
I wish to compliment Chen Xinyu on her service. She was very patient and showed empathy in understanding the situation (way better and more professional than the call centre!). She has kept her word and assist to follow up on the issue, which was resolved eventually.
Sarah Chan
1
Most unhelpful staff .. Came all the way to the branch to get help with a query that I couldnāt resolve on the app, the counter staff (with much irritation) insisted I go through the app to submit my request, fine. Itās been more than 1 week and no reply from the bank. Tried to call the hotline, even worse, useless and makes it so hard to reach an actual service staff. Worst bank, probably will cancel my card zzzzz
Jessie Mok
5
**āāāāā Exceptional Service and Attention to Detail**
I had the pleasure of working with Melina Wong at Standard Chartered at Vivocity, and I can confidently say that her service exceeded all expectations. From the very beginning, she demonstrated professionalism, deep expertise, and a genuine commitment to ensuring my banking needs were met with precision and quickly.
Her attention to detail is truly remarkableāno question went unanswered, and every transaction was handled seamlessly.
I highly recommend Melina Wong to anyone looking for top-tier banking services. Her dedication and expertise set them apart, and I am grateful for their exceptional support. Thank you for making banking such a pleasant experience!
Ching ning xin
1
I am extremely upset about my experience with your bank. After receiving a letter regarding the outstanding mortgage on my housing loan, I attempted to call today more than five times to seek clarification. Each time, I was kept on hold by the AI system for over 10 minutes, and I was unable to speak to a customer service officer.
It is highly frustrating to receive a letter urging action but have no accessible way to resolve the matter promptly. I expect your team to address this issue immediately and provide a direct way for me to communicate with a representative.
I trust this matter will be prioritized and resolved without further delay.
Abdul Halim
1
0 stars for the credit card after service. when we take the card they lied about annual fee waiver. but when we ask for it . it was unsuccessful. what a lousy bank
Caroline Png
1
Disappointed with the 'myRM' instant messaging in the SC mobile app.! I went to SC Battery Road branch in Jan to amend an instruction in my FD. and was told to use the 'myRM' function in the app to inform my RM to make the amendment. Till today, which is about 2months later, the instruction was not done. I called the hotline and was told My RM has left the bank two months ago, but to my surprise/horror, his name still appeared in the 'myRM' function.
YINGJIE LUO
1
VERY disappointed with the savings account opening process at this bank. The amount of documentation required is too much. It makes me feel like the services are not meant for people like me, an ordinary working-class customer.
I currently hold a credit card from this bank, but after this experience, Iām considering canceling it as well.
Harun Bin Rajudin
1
03 June 2024 (1840-1900hrs) ā> Counter 2 (LADY)
Basically went to cancel credit card due to unable to cancel via apps or online either.
VERY VERY VERY TERRIBLE SERVICE.! NOT PROFESSIONAL AT ALL (I try not to mention HER name).
@ Standard Chartered Bank management, please investigate and teach her some basic respect/manners on regarding customer service. There are better people out there whoās customer service are way better this this person.